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Average Ratings 25 Ratings
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Description
Understand your clientele thoroughly. Customer experience management tailored for Salesforce allows you to prioritize your customers effectively. By integrating feedback data with Salesforce information, you can achieve a comprehensive understanding of the customer experience. When feedback is housed within Salesforce, it remains up-to-date and readily usable. This enables swift responses to urgent feedback and encourages proactive adjustments within your organization that truly make a difference. Enhance your customer experience in just days rather than months. Regardless of whether you are new to Salesforce or an expert, GetFeedback simplifies the process of launching a CX initiative that suits your needs. Over 10,000 prominent brands globally trust this solution for their customer experience management needs. By making informed decisions based on real-time data, you can foster deeper customer relationships and drive business success.
Description
Pointerpro, is a software platform that allows you to create your own online assessments with personalized reports and auto-generated reports. It lets you turn your expertise into a tool that delivers customized advice at scale.
Discover why experts such as coaches, consultants, HR professionals, and marketers worldwide use Pointerpro for automated personalized advice delivery. Pointerpro is a great tool for automating your advisory business and generating leads.
Seeing is believing. Get a 7-day trial of Pointerpro with all functionality to see how automation can help you automate your advice delivery
API Access
Has API
No
API Access
Has API
No
Integrations
5X
Yes
Campaign Monitor
Yes
Echoes
Yes
Emailable
No
Facebook
No
Formstack Documents
No
Google Analytics
No
Google Sheets
No
Kapiche
Yes
KonnectzIT
Yes
Integrations
5X
No
Campaign Monitor
No
Echoes
No
Emailable
Yes
Facebook
Yes
Formstack Documents
Yes
Google Analytics
Yes
Google Sheets
Yes
Kapiche
No
KonnectzIT
No
Pricing Details
No price information available.
Free Trial
No
Free Version
No
Pricing Details
$33 per month
Free Trial
Yes
Free Version
Yes
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Customer Support
Business Hours
Yes
Live Rep (24/7)
No
Online Support
Yes
Customer Support
Business Hours
Yes
Live Rep (24/7)
Yes
Online Support
Yes
Types of Training
Training Docs
Yes
Webinars
Yes
Live Training (Online)
Yes
In Person
No
Types of Training
Training Docs
Yes
Webinars
Yes
Live Training (Online)
Yes
In Person
No
Vendor Details
Company Name
SurveyMonkey
Founded
1999
Country
United States
Website
www.getfeedback.com
Vendor Details
Company Name
Pointerpro
Founded
2012
Country
Belgium
Website
pointerpro.com
Product Features
Customer Experience
Action Management
No
Analytics
Yes
Customer Segmentation
Yes
Dashboard
Yes
Feedback Management
Yes
Knowledge Management
No
Multi-Channel Collection
Yes
Sentiment Analysis
Yes
Survey Management
Yes
Text Analysis
Yes
Trend Analysis
Yes
Customer Feedback
Alerts / Notifications
No
Behavior Analytics
No
Bug Reports
No
Community Feedback Tools
No
Live Chat
No
Negative Feedback Management
No
Net Promoter Score (NPS)
No
Screenshot / Screen Capture
No
Surveys
No
User Testing Tools
No
Video Feedback
No
Visual Feedback Tools
No
Voice of the Customer (VoC)
No
Website Feedback
No
Customer Satisfaction
360 Degree Feedback
Yes
Analytics
Yes
Call Reporting
No
Complaint Monitoring
Yes
Feedback Collection
Yes
Survey Management
Yes
Survey
Custom Survey URLs
Yes
Data Analysis Tools
Yes
Email Marketing
Yes
Mobile Survey
Yes
Offline Response Collection
No
Paper Survey
No
Question Branching
Yes
Question Library
Yes
Site Intercept Survey
Yes
Skip Logic
Yes
Supports Audio / Images / Video
Yes
Product Features
Assessment
Certification Management
No
Individualized Assessments
Yes
Multi-User Collaboration
Yes
Proctoring
No
Scoring
Yes
Skill Testing
Yes
Surveys
Yes
Test / Quiz Creation
Yes
Lead Generation
Contact Discovery
Yes
Contact Import/Export
No
Lead Capture
Yes
Lead Database Integration
No
Lead Nurturing
No
Lead Scoring
No
Lead Segmentation
No
Pipeline Management
Yes
Prospecting Tools
No
Visitor Identification
No
Pre-employment Testing
Aptitude Testing
Yes
Candidate Comparison
Yes
Candidate Management
Yes
Customizable Tests
Yes
Online Testing
Yes
Personality Testing
Yes
Pre-made Test Library
No
Real Time Reporting
Yes
Skill Testing
Yes
Test Authoring
No
Workflow Management
No
Survey
Custom Survey URLs
Yes
Data Analysis Tools
Yes
Email Marketing
Yes
Mobile Survey
Yes
Offline Response Collection
Yes
Paper Survey
No
Question Branching
Yes
Question Library
Yes
Site Intercept Survey
No
Skip Logic
Yes
Supports Audio / Images / Video
Yes
Training
Academic / Education
Yes
Asynchronous Learning
No
Blended Learning
Yes
Built-In Course Authoring
No
Built-in LMS
No
Certification Management
Yes
Corporate / Business
No
Learner Portal
No
Mobile Learning
Yes
Simulation
No
Synchronous Learning
No
Training Companies
Yes
eCommerce
No
