Average Ratings 0 Ratings
Average Ratings 0 Ratings
Description
Genius Learning serves as a sophisticated education-management platform aimed at enhancing the processes of student enrollment, tracking learning pathways, and generating comprehensive reports across various program components. By consolidating essential functions into a single interface, it allows students to easily explore, enroll, and monitor their academic journeys, while also enabling administrators to oversee educational operations with greater efficiency. This platform acts as a customizable hub that ensures secure access, integrates seamlessly with other systems, and offers personalized workflows, effectively transitioning from disjointed tools to a cohesive environment where data, workflows, and user experiences are harmonized. Featuring modules like Genius Class (for K-12 student management), Genius CE (for continuing education), Genius Enterprise (focused on corporate training), and Genius LACES (for adult education and workforce development), it is versatile enough to cater to various educational sectors, including K-12 institutions, adult education centers, governmental organizations, and corporate training programs. Additionally, its adaptability and user-friendly design make it an invaluable asset for modern educational needs.
Description
InGenius Connector Enterprise seamlessly integrates existing telephone systems into top CRMs using an enterprise-proven solution. Upland InGenius adapts to specific contact center requirements by using innovative computer telephony Integration (CTI). InGenius is backed by 20 years of experience in enterprise telephony and superior customer service. It helps contact centers improve productivity and the customer experience.
InGenius Connector Enterprise provides contact centers with features such as screen pop, click to-dial, automated call logging, and call reports. Agents can use the solution to efficiently serve customers, and they can see a complete view of interactions for intelligent decision making.
Supported CRMs: Microsoft Dynamics 365, Salesforce, ServiceNow
Supported Phone Systems: Asterisk, Avaya, Cisco, Genesys, Mitel
API Access
Has API
No
API Access
Has API
No
Integrations
Active Directory
Yes
Authorize.Net
Yes
Blackboard Learn
Yes
Braintree
Yes
Canvas
Yes
Credly
Yes
D2L Brightspace
Yes
Moodle
Yes
Nelnet Velocity
Yes
PLATO
Yes
Integrations
Active Directory
No
Authorize.Net
No
Blackboard Learn
No
Braintree
No
Canvas
No
Credly
No
D2L Brightspace
No
Moodle
No
Nelnet Velocity
No
PLATO
No
Pricing Details
No price information available.
Free Trial
No
Free Version
No
Pricing Details
No price information available.
Free Trial
No
Free Version
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Deployment
Web-Based
No
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
Yes
Mac
Yes
Linux
No
Chromebook
No
Customer Support
Business Hours
No
Live Rep (24/7)
No
Online Support
Yes
Customer Support
Business Hours
Yes
Live Rep (24/7)
Yes
Online Support
Yes
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
No
In Person
No
Types of Training
Training Docs
Yes
Webinars
Yes
Live Training (Online)
Yes
In Person
No
Vendor Details
Company Name
Genius Learning
Founded
2009
Country
United States
Website
geniuslearning.com
Vendor Details
Company Name
Upland Software
Founded
2010
Country
United States
Website
uplandsoftware.com/ingenius/
Product Features
K-12
Attendance Tracking
No
Classroom Management
No
Communication Management
No
Curriculum Management
No
Enrollment Management
No
Financial Management
No
Parent Portal
No
Progress Reports
No
Skill Testing
No
Student Information / Records
No
Training
Academic / Education
No
Asynchronous Learning
No
Blended Learning
No
Built-In Course Authoring
No
Built-in LMS
No
Certification Management
No
Corporate / Business
No
Learner Portal
No
Mobile Learning
No
Simulation
No
Synchronous Learning
No
Training Companies
No
eCommerce
No
Product Features
Call Center
Blended Call Center
Yes
Call Logging
Yes
Call Recording
No
Call Scripting
No
Campaign Management
No
Database
No
Escalation Management
No
IVR / Voice Recognition
No
Inbound Call Center
Yes
Manual Dialer
Yes
Outbound Call Center
Yes
Predictive Dialer
No
Progressive Dialer
No
Queue Management
No
Real-time Chat
Yes
Reporting/Analytics
Yes
Call Tracking
CRM
Yes
Call Log
Yes
Call Recording
No
Call Routing
No
Caller Identification
Yes
Campaign Management
No
Conversion Tracking
No
IVR / Voice Recognition
No
Keyword Tracking
No
Customer Experience
Action Management
No
Analytics
Yes
Customer Segmentation
No
Dashboard
Yes
Feedback Management
No
Knowledge Management
No
Multi-Channel Collection
No
Sentiment Analysis
No
Survey Management
No
Text Analysis
No
Trend Analysis
No
Telephony
Auto-Dialer
No
Call Center Management
Yes
Call Monitoring
No
Contact Management
No
IVR / Voice Recognition
No
Inbound Reporting
Yes
Outbound Reporting
Yes
Predictive Dialer
No
Telemarketing Management
No
VoIP
No
Voice & Data Integration
Yes