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Description
Genius Learning serves as a sophisticated education-management platform aimed at enhancing the processes of student enrollment, tracking learning pathways, and generating comprehensive reports across various program components. By consolidating essential functions into a single interface, it allows students to easily explore, enroll, and monitor their academic journeys, while also enabling administrators to oversee educational operations with greater efficiency. This platform acts as a customizable hub that ensures secure access, integrates seamlessly with other systems, and offers personalized workflows, effectively transitioning from disjointed tools to a cohesive environment where data, workflows, and user experiences are harmonized. Featuring modules like Genius Class (for K-12 student management), Genius CE (for continuing education), Genius Enterprise (focused on corporate training), and Genius LACES (for adult education and workforce development), it is versatile enough to cater to various educational sectors, including K-12 institutions, adult education centers, governmental organizations, and corporate training programs. Additionally, its adaptability and user-friendly design make it an invaluable asset for modern educational needs.
Description
InGenius Connector Enterprise seamlessly integrates existing telephone systems into top CRMs using an enterprise-proven solution. Upland InGenius adapts to specific contact center requirements by using innovative computer telephony Integration (CTI). InGenius is backed by 20 years of experience in enterprise telephony and superior customer service. It helps contact centers improve productivity and the customer experience.
InGenius Connector Enterprise provides contact centers with features such as screen pop, click to-dial, automated call logging, and call reports. Agents can use the solution to efficiently serve customers, and they can see a complete view of interactions for intelligent decision making.
Supported CRMs: Microsoft Dynamics 365, Salesforce, ServiceNow
Supported Phone Systems: Asterisk, Avaya, Cisco, Genesys, Mitel
API Access
Has API
API Access
Has API
Integrations
Active Directory
Authorize.Net
Blackboard Learn
Braintree
Brightspace
Canvas
Credly
Moodle
Nelnet Velocity
PLATO
Integrations
Active Directory
Authorize.Net
Blackboard Learn
Braintree
Brightspace
Canvas
Credly
Moodle
Nelnet Velocity
PLATO
Pricing Details
No price information available.
Free Trial
Free Version
Pricing Details
No price information available.
Free Trial
Free Version
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Vendor Details
Company Name
Genius Learning
Founded
2009
Country
United States
Website
geniuslearning.com
Vendor Details
Company Name
Upland Software
Founded
2010
Country
United States
Website
uplandsoftware.com/ingenius/
Product Features
K-12
Attendance Tracking
Classroom Management
Communication Management
Curriculum Management
Enrollment Management
Financial Management
Parent Portal
Progress Reports
Skill Testing
Student Information / Records
Training
Academic / Education
Asynchronous Learning
Blended Learning
Built-In Course Authoring
Built-in LMS
Certification Management
Corporate / Business
Learner Portal
Mobile Learning
Simulation
Synchronous Learning
Training Companies
eCommerce
Product Features
Call Center
Blended Call Center
Call Logging
Call Recording
Call Scripting
Campaign Management
Database
Escalation Management
IVR / Voice Recognition
Inbound Call Center
Manual Dialer
Outbound Call Center
Predictive Dialer
Progressive Dialer
Queue Management
Real-time Chat
Reporting/Analytics
Call Tracking
CRM
Call Log
Call Recording
Call Routing
Caller Identification
Campaign Management
Conversion Tracking
IVR / Voice Recognition
Keyword Tracking
Customer Experience
Action Management
Analytics
Customer Segmentation
Dashboard
Feedback Management
Knowledge Management
Multi-Channel Collection
Sentiment Analysis
Survey Management
Text Analysis
Trend Analysis
Telephony
Auto-Dialer
Call Center Management
Call Monitoring
Contact Management
IVR / Voice Recognition
Inbound Reporting
Outbound Reporting
Predictive Dialer
Telemarketing Management
VoIP
Voice & Data Integration