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Average Ratings 0 Ratings

Total
ease
features
design
support

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Write a Review

Description

Revitalize your workplace with GapCross, a powerful tool designed to evaluate and document your business knowledge, efficiently implement that knowledge, pinpoint deficiencies in your operations and facilities, and ensure corrective actions are taken. Whether your organization adheres to federal laws, industry norms, or its own internal best practices, GapCross simplifies the process of identifying shortcomings. Our experienced team specializes in quality assurance, regulatory adherence, and enhancing operational processes. GapCross has been meticulously developed to serve as the premier solution in the field. This innovative cloud-based software is crafted specifically for quality professionals by quality professionals. You can attach supporting documents, maintain permanent records, and collaborate seamlessly with colleagues and clients. Additionally, we've partnered with industry specialists to create cutting-edge educational programs that feature integrated knowledge and regulatory references, allowing you to devote more time to achieving tangible business outcomes rather than sifting through regulations and standards. By leveraging GapCross, you can foster a culture of continuous improvement and operational excellence within your organization.

Description

Salesforce Agentforce Service is a comprehensive customer service solution built to power intelligent, always-on support. It combines AI automation with human expertise to deliver seamless omni-channel experiences. Service Cloud centralizes customer data, cases, and knowledge into a single workspace. AI assistants guide service representatives with step-by-step action plans and real-time recommendations. Automated workflows accelerate resolutions and reduce repetitive manual tasks. Knowledge management tools ensure consistent, accurate responses across channels. Integrated Slack collaboration enables teams to swarm cases and solve issues faster. Incident detection and management capabilities minimize service disruptions. Self-service portals empower customers to resolve issues independently. Agentforce Service helps businesses increase satisfaction while lowering operational costs.

API Access

Has API

API Access

Has API

Screenshots View All

Screenshots View All

Integrations

Ada
Aircall
AnswerWise
Cloud Elements
Collate
FieldEZ
Genesys Cloud CX
Guru
HelpDesk
Helpshift
Klaus
Mailchimp
Narvar
SOCi
Saketa Digital Workplace
Salesforce Data 360
Systems for Good
Talkative
Vocalcom
iAdvize

Integrations

Ada
Aircall
AnswerWise
Cloud Elements
Collate
FieldEZ
Genesys Cloud CX
Guru
HelpDesk
Helpshift
Klaus
Mailchimp
Narvar
SOCi
Saketa Digital Workplace
Salesforce Data 360
Systems for Good
Talkative
Vocalcom
iAdvize

Pricing Details

No price information available.
Free Trial
Free Version

Pricing Details

$75.00/month/user
Free Trial
Free Version

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Vendor Details

Company Name

Jet Stream Innovations

Founded

2016

Country

United States

Website

gapcross.com

Vendor Details

Company Name

Salesforce

Founded

1999

Country

United States

Website

www.salesforce.com

Product Features

Survey

Custom Survey URLs
Data Analysis Tools
Email Marketing
Mobile Survey
Offline Response Collection
Paper Survey
Question Branching
Question Library
Site Intercept Survey
Skip Logic
Supports Audio / Images / Video

Training

Academic / Education
Asynchronous Learning
Blended Learning
Built-In Course Authoring
Built-in LMS
Certification Management
Corporate / Business
Learner Portal
Mobile Learning
Simulation
Synchronous Learning
Training Companies
eCommerce

Workflow Management

Access Controls/Permissions
Approval Process Control
Business Process Automation
Calendar Management
Compliance Tracking
Configurable Workflow
Customizable Dashboard
Document Management
Forms Management
Graphical Workflow Editor
Mobile Access
No-Code
Task Management
Third Party Integrations
Workflow Configuration

Product Features

Bug Tracking

Backlog Management
Filtering
Issue Tracking
Release Management
Task Management
Ticket Management
Workflow Management

Call Center

Blended Call Center
Call Logging
Call Recording
Call Scripting
Campaign Management
Database
Escalation Management
IVR / Voice Recognition
Inbound Call Center
Manual Dialer
Outbound Call Center
Predictive Dialer
Progressive Dialer
Queue Management
Real-time Chat
Reporting/Analytics

Complaint Management

Case Management
Complaint Classification
Corrective Actions (CAPA)
Customer Complaint Tracking
Feedback Management
Forms Management
Issue Tracking
Quality Assurance Management
Routing
Self Service Portal
Social Media Monitoring
Survey Management

Customer Service

Alerts / Escalation
Appointment Management
Call Center Management
Email Management
Knowledge Base
Live Chat
Performance Metrics
Queue Management
Self Service Portal
Social Media Integration
Surveys & Feedback
Virtual Assistant
Workflow Management

Help Desk

Alerts / Escalation
Automated Routing
Community Forums
Customizable Branding
Document Storage
Email Integration
IT Asset Management
Incident Management
Interaction Tracking
Knowledge Base
Known Issue Management
Live Chat
Multi-Channel Communication
Multiple Brands / Products
Network Monitoring
Real-time Chat
Self Service Portal
Service Level Agreement (SLA) Management
Ticket Management

Issue Tracking

Assignment Management
Dashboard
Escalation Management
Issue Auditing
Issue Scheduling
Knowledge Base
Project Management
Recurring Issues
Scheduling
Task Management

ITSM

Asset Tracking
Availability Management
Change Management
Configuration Management
Contract/License Management
Dashboard
Incident Management
Problem Management
Project Management
Release & Deployment Management
Self Service Portal

Live Chat

Canned Responses
Customizable Branding
Geo Targeting
Offline Form
Proactive Chat
Screen Sharing
Third Party Integration
Transfers / Routing
Website Visitor Tracking

Workflow Management

Access Controls/Permissions
Approval Process Control
Business Process Automation
Calendar Management
Compliance Tracking
Configurable Workflow
Customizable Dashboard
Document Management
Forms Management
Graphical Workflow Editor
Mobile Access
No-Code
Task Management
Third Party Integrations
Workflow Configuration

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