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Average Ratings 0 Ratings

Total
ease
features
design
support

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Write a Review

Description

HR Analytics has revolutionized the way human resources manage their data. With a user-friendly dashboard accessible on PC desktops, workforce data analysis is now more straightforward than ever. These dashboard reports empower users to examine HR metrics and uncover trends that aid in strategic decision-making and performance monitoring. The interface is designed to enhance user experience, delivering essential data precisely when needed to gain insights into workforce composition. Managers can easily interact with the platform through intuitive click-drag-drop actions and visually engaging displays, enabling them to focus on the most critical workforce metrics. KEY FEATURES include a browser-based solution that offers on-demand metrics and real-time data access for the swift identification of workforce trends. The dynamic data presentation and business intelligence tools enhance user engagement, complemented by powerful drill-down capabilities. Utilizing HR analytics comes with numerous benefits, including secure data integration and comprehensive security features that safeguard your information while managing access to HR database metrics effectively. Additionally, the dashboard security measures are designed to ensure that sensitive data remains protected while still being accessible to authorized personnel.

Description

Shadow CMS Enterprise call accounting is adept at identifying operational bottlenecks, flagging unusual activity, reconciling billing statements, aiding in migration planning, and managing telecom expenditures. Many businesses encounter challenges related to workforce management and overall productivity. Shadow All-In-One features an extensive array of real-time and historical reports and dashboards that reveal service levels, call volume, departmental performance, and call center analytics. Additionally, Shadow can integrate communication metrics from various IP/PBX systems, communication servers, and collaboration tools into comprehensive reports for in-depth analysis of patterns, trends, KPIs, and workforce optimization. The data is meticulously organized and displayed in customizable dashboards, reports, or as actionable events triggered by specific criteria. Shadow provides multiple modules that offer personalized dashboards and metrics tailored for real-time settings such as call centers, healthcare facilities, and critical operations centers. Users can access this information from desktops, wall displays, or it can be distributed directly to teams for immediate insights and decision-making. Enhanced visibility into communication metrics allows organizations to make informed choices to improve efficiency and drive performance.

API Access

Has API

API Access

Has API

Screenshots View All

Screenshots View All

Integrations

Visicase

Integrations

Visicase

Pricing Details

No price information available.
Free Trial
Free Version

Pricing Details

$1000 one-time payment
Free Trial
Free Version

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Vendor Details

Company Name

Frontier Software

Founded

1983

Country

Australia

Website

www.frontiersoftware.com

Vendor Details

Company Name

Resource Software International

Founded

1990

Country

Canada

Website

www.telecost.com/rsi-products.php#SHADOWCMS

Product Features

HR Analytics

Compensation Plan Modeling
Dashboard
HR Metrics Library
Leave & Absence Reporting
Predictive Modeling
Recruiting Management
Succession Planning
Talent Management
Trend Analysis
Turnover Tracking

Product Features

Call Accounting

By-Extension Reporting
Call Duration
Call Monitoring
Call Volume
Caller Identification
Inbound Reporting
Outbound Reporting
Unattended Call Management
Who Answered Log

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