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Description
The Voice of Customer engine that fuels action across the entire organization. Designed specifically for customer experience leaders who prioritize tangible results over mere survey data. It serves as an early warning system, allowing timely interventions before issues escalate. Leverage insights to eliminate uncertainty regarding which cases, customers, and themes require focus. Proactively identify emerging trends to mitigate potential problems. Move away from merely tracking past performance indicators. Transition from anecdotal evidence to solid proof. Gather feedback from your entire customer base, not just those who participated in surveys. Generate comprehensive executive and cross-functional reports that enable data-driven prioritization. Maintain a continuous VoC approach rather than relying solely on quarterly assessments, utilizing various channels. Benefit from automatic theme identification and impact analysis. Convert qualitative feedback into quantitative metrics that demonstrate real value. Recognize consistent successes as well as areas needing enhancement. Strategically allocate resources, refine operations, and provide support to colleagues with robust data. Minimize the time spent on reporting, allowing you to concentrate on customer needs while building a culture of responsiveness. This comprehensive approach enhances overall customer satisfaction and loyalty.
Description
Rawctx serves as an AI evidence layer specifically designed for teams developing customer-facing AI assistants, copilots, and agents. It meticulously logs every response along with the officially approved meanings, source/context references, metadata from model runs, trace identifiers, correction histories, and exportable proof bundles. This feature enables teams to scrutinize the rationale behind each AI-generated answer, including the evidence and business definitions utilized, any modifications made post-review, and the current status of trust proof, whether it is anchored, pending, or local-only. Additionally, rawctx encompasses capabilities for maintaining answer audit logs, facilitating exports in JSON, CSV, or proof formats, binding source reference evidence, and implementing verification workflows that can be either public or private, catering to critical areas such as support, sales, finance, legal, and operations. Ultimately, rawctx empowers organizations to ensure accountability and transparency in their AI interactions.
API Access
Has API
API Access
Has API
Screenshots View All
No images available
Integrations
Help Scout
Intercom
Python
Salesforce
Slack
Treehouse
Zendesk
Integrations
Help Scout
Intercom
Python
Salesforce
Slack
Treehouse
Zendesk
Pricing Details
No price information available.
Free Trial
Free Version
Pricing Details
$9.99/1000logs
Free Trial
Free Version
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Vendor Details
Company Name
Frame AI
Founded
2016
Country
United States
Website
frame.ai/
Vendor Details
Company Name
rawctx
Founded
2026
Country
South Korea
Website
hub.rawctx.dev
Product Features
Customer Experience
Action Management
Analytics
Customer Segmentation
Dashboard
Feedback Management
Knowledge Management
Multi-Channel Collection
Sentiment Analysis
Survey Management
Text Analysis
Trend Analysis
Customer Feedback
Alerts / Notifications
Behavior Analytics
Bug Reports
Community Feedback Tools
Live Chat
Negative Feedback Management
Net Promoter Score (NPS)
Screenshot / Screen Capture
Surveys
User Testing Tools
Video Feedback
Visual Feedback Tools
Voice of the Customer (VoC)
Website Feedback
Product Features
Alternatives
Alternatives
No Alternatives