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Average Ratings 21 Ratings

Total
ease
features
design
support

Description

Monitor your website's visitor traffic in real-time, gaining insights into the countries and regions from which your audience hails. Discover the specific pages they explore, the duration of their stay on your site, and the browsers and operating systems they utilize. Benefit from precisely targeted automated email and in-app messaging to keep your customers engaged effortlessly. Enhance customer retention with our user-friendly email messaging system. Significantly minimize support time by implementing a Helper Chat Bot™ that uses AI to address frequently asked questions automatically. You can also present tailored messages to your visitors in various impactful situations. Employ convenient keyboard shortcuts to quickly access pre-saved responses for common inquiries, and seamlessly transfer chats with just two clicks while including a private note for your colleague to ensure smooth communication. These tools collectively streamline your customer interaction processes and enhance overall user satisfaction.

Description

Utilizing live chat software enhances communication with customers, enabling immediate engagement through web, mobile, and social platforms. In today's landscape, it's essential for businesses to connect with clients at their convenience, particularly when assistance is required. Over the last year, there has been a significant increase in customers turning to messaging and live chat applications for service inquiries. Incorporating live chat into your website facilitates interactions in a manner that aligns with customer comfort, leading to increased purchasing behavior and loyalty. Additionally, integrating live chat goes beyond merely catering to preferences; it also contributes to overall customer satisfaction and experience. Ultimately, this approach can significantly boost a brand's reputation and foster long-lasting relationships with its clientele.

API Access

Has API No 

API Access

Has API No 

Screenshots View All

Screenshots View All

Integrations

BotDojo No 
Ikigai No 
Integrate.io No 
Kleene No 
LearnUpon No 
Mailchimp No 
Mindsay No 
Môveo AI No 
Nutshell No 
Pipedrive No 
Rivery No 
SellPro No 
Slack No 
Strategy Overview No 
TalentLMS No 
Xplenty No 
Zendesk No 
Zendesk Explore No 
Zendesk Sell No 
Zendesk Talk No 

Integrations

BotDojo Yes 
Ikigai Yes 
Integrate.io Yes 
Kleene Yes 
LearnUpon Yes 
Mailchimp Yes 
Mindsay Yes 
Môveo AI Yes 
Nutshell Yes 
Pipedrive Yes 
Rivery Yes 
SellPro Yes 
Slack Yes 
Strategy Overview Yes 
TalentLMS Yes 
Xplenty Yes 
Zendesk Yes 
Zendesk Explore Yes 
Zendesk Sell Yes 
Zendesk Talk Yes 

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Pricing Details

$14.00/month/user
Free Trial Yes 
Free Version Yes 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App Yes 
iPad App Yes 
Android App Yes 
Windows Yes 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) Yes 
In Person No 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) No 
In Person No 

Vendor Details

Company Name

Formilla.com

Founded

2010

Country

United States

Website

www.formilla.com

Vendor Details

Company Name

Zendesk

Founded

2007

Country

United States

Website

www.zendesk.com/service/messaging/live-chat-software/

Product Features

Live Chat

Canned Responses Yes 
Customizable Branding Yes 
Geo Targeting No 
Offline Form Yes 
Proactive Chat Yes 
Screen Sharing Yes 
Third Party Integration Yes 
Transfers / Routing Yes 
Website Visitor Tracking Yes 

Product Features

Live Chat

Canned Responses Yes 
Customizable Branding Yes 
Geo Targeting Yes 
Offline Form Yes 
Proactive Chat Yes 
Screen Sharing Yes 
Third Party Integration Yes 
Transfers / Routing Yes 
Website Visitor Tracking Yes 

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