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Average Ratings 0 Ratings

Total
ease
features
design
support

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Write a Review

API Access

Has API

API Access

Has API

Screenshots View All

Screenshots View All

Integrations

Amazon Web Services (AWS)
Avaya Contact Center
Cisco Unified Contact Center
Dialpad Ai Contact Center
Elastic Observability
Five9
Freshdesk
Genesys Cloud
Google Cloud Platform
Google Contacts
Intercom
Kustomer
LivePerson
Salesforce
ServiceNow
Slack
Sunshine Conversations
Talkdesk
Zendesk
[24]7.ai

Integrations

Amazon Web Services (AWS)
Avaya Contact Center
Cisco Unified Contact Center
Dialpad Ai Contact Center
Elastic Observability
Five9
Freshdesk
Genesys Cloud
Google Cloud Platform
Google Contacts
Intercom
Kustomer
LivePerson
Salesforce
ServiceNow
Slack
Sunshine Conversations
Talkdesk
Zendesk
[24]7.ai

Pricing Details

No price information available.
Free Trial
Free Version

Pricing Details

$0.06 per session
Free Trial
Free Version

Deployment

SaaS
iPhone
iPad
Android
Windows
Mac
Linux

Deployment

SaaS
iPhone
iPad
Android
Windows
Mac
Linux

Support

Phone Support
24/7 Live Support
Online

Support

Phone Support
24/7 Live Support
Online

Training

Documentation
Webinars
Live Online
In Person

Training

Documentation
Webinars
Live Online
In Person

Vendor Details

Company Name

Forethought

Founded

2017

Country

United States

Website

www.forethought.ai/

Vendor Details

Company Name

Google

Founded

1998

Country

United States

Website

cloud.google.com/agent-assist

Product Features

Chatbot

Call to Action
Context and Coherence
Human Takeover
Inline Media / Videos
Machine Learning
Natural Language Processing
Payment Integration
Prediction
Ready-made Templates
Reporting / Analytics
Sentiment Analysis
Social Media Integration

Customer Experience

Action Management
Analytics
Customer Segmentation
Dashboard
Feedback Management
Knowledge Management
Multi-Channel Collection
Sentiment Analysis
Survey Management
Text Analysis
Trend Analysis

Customer Service

Alerts / Escalation
Appointment Management
Call Center Management
Email Management
Knowledge Base
Live Chat
Performance Metrics
Queue Management
Self Service Portal
Social Media Integration
Surveys & Feedback
Virtual Assistant
Workflow Management

Customer Success

Account Alerts
Account Management
Communication Management
Customer Engagement
Customer Lifecycle Management
Health Score
Onboarding
Revenue Management
Usage Tracking / Analytics
Win / Loss Analysis

ITSM

Asset Tracking
Availability Management
Change Management
Configuration Management
Contract/License Management
Dashboard
Incident Management
Problem Management
Project Management
Release & Deployment Management
Self Service Portal

Product Features

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