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ease
features
design
support

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Description

Instead of traditional pre-purchase incentives, consumers can now view their CashBack eligibility throughout their shopping experience and choose how to redeem it after their purchase, with options including gift cards and cash, among others that will be introduced soon. This approach eliminates the outdated practice of applying generic discounts that compromise profit margins in favor of revenue. By offering enhanced values on gift cards to retain loyal customers, providing discounts to those who require them for conversion, and recuperating revenue from those who do not utilize the discounts, brands can effectively manage their sales strategies. Moreover, brands can replace conventional coupon offerings in their welcome series popups, emails, and SMS communications with CashBack incentives. Customers have the flexibility to redeem their CashBack either as cash through a Visa card or as a gift card for future purchases at the brand's store. Since not all customers redeem their CashBack, brands can reinvest the unclaimed amounts into more substantial offers, which ultimately helps to boost conversion rates and drive revenue growth. This innovative strategy not only attracts new customers but also enhances the shopping experience for existing ones.

Description

Enhance the customer journey right up to their doorstep by leveraging Route, which allows brands to strategically manage their post-purchase interactions through features like visual order tracking, package protection, and simple claim-filing processes, along with the innovative universal order history. As e-commerce continues to dominate, refining each step of the customer experience is crucial for gaining a competitive edge, yet many brands have not yet focused on optimizing the post-purchase phase. Route not only helps brands take charge of their post-purchase processes from the moment of checkout to delivery, but it also fosters brand loyalty among customers, turning them into advocates. At checkout, customers can easily opt for Route+ to enhance their orders with package protection, facilitating quick refunds and reorders with just a click. This streamlined approach significantly minimizes customer effort and ensures a smoother claims experience, ultimately enriching the overall shopping experience. By prioritizing these enhancements, brands can build stronger connections with their customers and cultivate lasting relationships.

API Access

Has API

API Access

Has API

Screenshots View All

Screenshots View All

Integrations

Shopify
AmmoReady
Appbrew
Attentive
Flip
Magento
Prive
Rokt Catalog
ShipCalm
WooCommerce
Wufoo

Integrations

Shopify
AmmoReady
Appbrew
Attentive
Flip
Magento
Prive
Rokt Catalog
ShipCalm
WooCommerce
Wufoo

Pricing Details

$65 per month
Free Trial
Free Version

Pricing Details

No price information available.
Free Trial
Free Version

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Vendor Details

Company Name

Fondue

Founded

2021

Country

United States

Website

www.getfondue.com

Vendor Details

Company Name

Route

Founded

2018

Country

United States

Website

route.com/merchants/

Product Features

Product Features

Customer Experience

Action Management
Analytics
Customer Segmentation
Dashboard
Feedback Management
Knowledge Management
Multi-Channel Collection
Sentiment Analysis
Survey Management
Text Analysis
Trend Analysis

Order Management

Back Order Management
Catalog Management
Inventory Management
Order Entry
Order Fulfillment
Order Tracking
Recurring Orders
Returns Management
Shipping Management
Special Order Management

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Alternatives

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