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Description
Focus Desk, developed by Focus Telecom, is a contemporary, cloud-driven service desk and issue ticketing software solution. This robust and adaptable platform empowers users to efficiently handle customer concerns across various communication methods, including web forms, chat, email, SMS, and phone calls. With the Focus Desk Ticketing System, orders, inquiries, complaints, returns, and other issues are systematically logged and addressed promptly, ensuring a smooth resolution process. Notable features encompass automatic registration of inquiries, a comprehensive ticketing system, processing timeframes, organized inquiry lists, grouped inquiries, allocation of tasks, and tools for monitoring productivity, among numerous other capabilities. As a result, businesses can enhance their customer service efficiency and foster better communication with their clients.
Description
TomTicket serves as a comprehensive online platform that enables businesses to manage customer support and services seamlessly in a single location. This Help Desk and Online Service solution is designed to enhance the efficiency of your customer service operations. Through TomTicket, both your customers and team members can initiate support requests, share files for assistance, engage in live chat, and access a tailored knowledge base, among various other features that facilitate improved communication and support. By streamlining these processes, TomTicket ultimately fosters a more effective interaction between your company and its clients.
API Access
Has API
API Access
Has API
Integrations
No details available.
Integrations
No details available.
Pricing Details
$19.00/month/user
Free Trial
Free Version
Pricing Details
$2.68 per user, per month
Free Trial
Free Version
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Vendor Details
Company Name
Focus Telecom
Founded
2008
Country
Poland
Website
www.focustelecom.pl/en
Vendor Details
Company Name
TomTicket
Founded
2013
Country
Brazil
Website
www.tomticket.com
Product Features
Help Desk
Alerts / Escalation
Automated Routing
Community Forums
Customizable Branding
Document Storage
Email Integration
IT Asset Management
Incident Management
Interaction Tracking
Knowledge Base
Known Issue Management
Live Chat
Multi-Channel Communication
Multiple Brands / Products
Network Monitoring
Real-time Chat
Self Service Portal
Service Level Agreement (SLA) Management
Ticket Management
Product Features
Help Desk
Alerts / Escalation
Automated Routing
Community Forums
Customizable Branding
Document Storage
Email Integration
IT Asset Management
Incident Management
Interaction Tracking
Knowledge Base
Known Issue Management
Live Chat
Multi-Channel Communication
Multiple Brands / Products
Network Monitoring
Real-time Chat
Self Service Portal
Service Level Agreement (SLA) Management
Ticket Management
