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support

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Average Ratings 1 Rating

Total
ease
features
design
support

Description

Flywheel's suite digital commerce solutions are designed to accelerate growth of the world's most successful brands. Software suite that optimizes advertising and media using AI. Self-serve software to optimize content, recover fees, monitor digital shelves, and perform advanced retail analytics. Flywheel's software for market share, competitive intelligence, and digital shelf analysis can help you gain market insights. Full-service media management for world-leading brands. Results-oriented, vertically-integrated, retail operations services for your digital business. Performance-optimized product content and creative strategy tailored to each retailer.

Description

HelpShelf integrates the support tools and resources you currently use into a streamlined single widget. This consolidation minimizes clutter in your navigation bar, providing a straightforward and easily accessible destination for your customers. The key to lowering support requests lies in delivering the appropriate content when it's most needed. By simply linking the resources your company utilizes, HelpShelf takes care of the rest. Given that your SaaS or web application is likely to have many pages, HelpShelf analyzes user search behavior and interactions on each page to enhance content recommendations for upcoming users. This intelligent optimization ensures that your support resources are always relevant and available, ultimately leading to a better user experience.

API Access

Has API No 

API Access

Has API No 

Screenshots View All

Screenshots View All

Integrations

Amazon Yes 
Chatra No 
Collect.chat No 
Continually No 
Crisp No 
Criteo Commerce Yield Yes 
Customerly No 
Dashly No 
Freshchat No 
Freshdesk No 
Gorgias No 
Help Scout No 
HelpCrunch No 
Intercom No 
Kayako No 
Quriobot No 
Wix Answers No 
Zoho Desk No 
tawk.to No 

Integrations

Amazon No 
Chatra Yes 
Collect.chat Yes 
Continually Yes 
Crisp Yes 
Criteo Commerce Yield No 
Customerly Yes 
Dashly Yes 
Freshchat Yes 
Freshdesk Yes 
Gorgias Yes 
Help Scout Yes 
HelpCrunch Yes 
Intercom Yes 
Kayako Yes 
Quriobot Yes 
Wix Answers Yes 
Zoho Desk Yes 
tawk.to Yes 

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Pricing Details

$25 per month
Free Trial No 
Free Version No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support No 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Types of Training

Training Docs Yes 
Webinars Yes 
Live Training (Online) Yes 
In Person Yes 

Types of Training

Training Docs Yes 
Webinars Yes 
Live Training (Online) No 
In Person No 

Vendor Details

Company Name

Flywheel Digital

Founded

2014

Country

United States

Website

www.flywheeldigital.com

Vendor Details

Company Name

HelpShelf

Country

United Kingdom

Website

helpshelf.co

Product Features

eCommerce

CRM No 
Catalog Management No 
Channel Management No 
Customer Accounts No 
Data Security No 
Email Marketing No 
Inventory Management No 
Kitting No 
Loyalty Program No 
Mobile Access No 
Multi-Store Management No 
Order Management No 
Product Configurator No 
Promotions Management No 
Returns Management No 
Reviews Management No 
SEO Management No 
Shopping Cart No 
Templates No 

Product Features

Customer Service

Alerts / Escalation No 
Appointment Management No 
Call Center Management No 
Email Management No 
Knowledge Base Yes 
Live Chat Yes 
Performance Metrics No 
Queue Management No 
Self Service Portal Yes 
Social Media Integration No 
Surveys & Feedback No 
Virtual Assistant No 
Workflow Management No 

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