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Average Ratings 0 Ratings

Total
ease
features
design
support

No User Reviews. Be the first to provide a review:

Write a Review

Description

Prompting your client to leave a review has never been easier or faster. Fetch Reviews stands out as one of the premier products for managing reviews in today's market. Its intuitive dashboard streamlines the review management process, enabling you to effortlessly send out review requests while also tracking your clients' request history. Research indicates that a significant 88% of consumers rely on reviews prior to making purchases, and 63% are more inclined to buy from businesses that showcase positive feedback. This understanding has driven us to simplify the process for clients to share their thoughts directly, ensuring their voices are heard before a review is posted publicly. By allowing clients to offer manual feedback, you have the opportunity to address any concerns they may have, ultimately enhancing your reputation and customer satisfaction. Thus, not only do you foster a more positive interaction, but you also mitigate potential negative reviews before they surface.

Description

Opiniator offers a digital comment card solution designed to facilitate customer feedback and recovery for physical retail establishments. This innovative system enables customers to provide real-time ratings, comments, and suggestions through their mobile devices at any point during their visit, while also monitoring issues until they are resolved. By utilizing the digital comment card, businesses can proactively address customer concerns before they consider leaving, potentially taking their friends along with them. It allows for the tracking of customer complaints and staff responses until all issues are satisfactorily addressed, thereby minimizing the risk of negative online reviews that could emerge too late for the business to manage. Customers who express dissatisfaction are promptly contacted, leading to their recovery and retention. Additionally, businesses can identify and rectify health, safety, or maintenance problems before they affect customer experiences. Through a user-friendly dashboard, businesses receive instant alerts about feedback and can take necessary actions. They can respond to customer issues, monitor all steps taken until resolution, and ultimately regain customer trust. This comprehensive approach not only enhances customer satisfaction but also fosters loyalty to the brand.

API Access

Has API

API Access

Has API

Screenshots View All

Screenshots View All

Integrations

Airbnb
Facebook
Google Business Profile
Sonic XML Server
Tripadvisor
Yelp

Integrations

Airbnb
Facebook
Google Business Profile
Sonic XML Server
Tripadvisor
Yelp

Pricing Details

$19.99 per month
Free Trial
Free Version

Pricing Details

$40 per month
Free Trial
Free Version

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Vendor Details

Company Name

Fetch Review

Founded

2024

Country

Australia

Website

fetch.review/

Vendor Details

Company Name

Oberon3

Founded

2009

Country

United States

Website

www.opiniator.com

Product Features

Review Management

Campaign Management
Dashboard
Negative Feedback Management
Response Management
Review Monitoring
Review Notification
Review Request
Sentiment Analysis
Social Sharing
White Label

Product Features

Customer Experience

Action Management
Analytics
Customer Segmentation
Dashboard
Feedback Management
Knowledge Management
Multi-Channel Collection
Sentiment Analysis
Survey Management
Text Analysis
Trend Analysis

Survey

Custom Survey URLs
Data Analysis Tools
Email Marketing
Mobile Survey
Offline Response Collection
Paper Survey
Question Branching
Question Library
Site Intercept Survey
Skip Logic
Supports Audio / Images / Video

Alternatives

HOTH Stars Reviews

HOTH Stars

The HOTH

Alternatives

Touchpoint CX Reviews

Touchpoint CX

Touchpoint Group