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Average Ratings 0 Ratings
Description
Streamline your customer experience with Famepilot, where we manage a significant amount of feedback annually for innovative companies worldwide. Today, 85% of customer interactions occur on platforms like Google, Facebook, Twitter, Zomato, Apple, Bing, and various review sites rather than directly on your website. Engage with the customers who advocate for your brand across digital spaces. Famepilot automates the collection of essential feedback metrics, including your Net Promoter Score®, sentiment analysis over time, testimonials, online reviews, and overall online reputation. We actively monitor your business activities across more than 20 review platforms, including major social media sites, and we are rapidly expanding this list. You can propose industry-specific sites to be added as well. With Famepilot, you can respond to all customer reviews posted online from a single, unified platform, ensuring no customer feels overlooked. Additionally, you can flag comments for your employees to address, fostering a culture of responsiveness and engagement within your team. Don't let any customer queries go unanswered, as maintaining strong communication is key to building lasting relationships.
Description
Listening to your customers throughout their journey is essential for crafting a distinctive experience. Utilizing the NPS® (Net Promoter Score) methodology, IndeCX allows you to assess, implement, and track data in real-time. Operating in over 30 countries, our platform stands out as the sole tool with ISO certification for quality, market research, and information security, ensuring that your data remains protected and confidential. From designing surveys and formulating questionnaires to generating comprehensive reports, our solution offers flexibility tailored to your specific needs and business objectives. IndeCX integrates advanced artificial intelligence for tasks such as categorization, sentiment analysis, and root cause interpretation, delivering precise and reliable insights. Our commitment to excellence is further underscored by our ISO 9001 (quality), ISO 20252 (market research), and ISO 27001 (information security) certifications. With over 300 clients across Brazil and Latin America relying on our tool, we continue to enhance the customer experience and drive business success. Together, we can foster deeper connections with your audience and elevate your brand's reputation.
API Access
Has API
API Access
Has API
Integrations
Facebook
HubSpot CRM
HubSpot Customer Platform
Microsoft Excel
Salesforce
X (Twitter)
Integrations
Facebook
HubSpot CRM
HubSpot Customer Platform
Microsoft Excel
Salesforce
X (Twitter)
Pricing Details
No price information available.
Free Trial
Free Version
Pricing Details
Free
Free Trial
Free Version
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Vendor Details
Company Name
Famepilot Internet
Founded
2018
Country
India
Website
famepilot.com
Vendor Details
Company Name
IndeCX
Country
Brazil
Website
indecx.com.br/
Product Features
Reputation Management
Campaign Management
Gamification
Response Management
Review Generation
Review Monitoring
Sentiment Analysis
Social Media Metrics
Social Media Monitoring
White Label
Review Management
Campaign Management
Dashboard
Negative Feedback Management
Response Management
Review Monitoring
Review Notification
Review Request
Sentiment Analysis
Social Sharing
White Label
Product Features
Business Intelligence
Ad Hoc Reports
Benchmarking
Budgeting & Forecasting
Dashboard
Data Analysis
Key Performance Indicators
Natural Language Generation (NLG)
Performance Metrics
Predictive Analytics
Profitability Analysis
Strategic Planning
Trend / Problem Indicators
Visual Analytics