Average Ratings 4 Ratings
Average Ratings 0 Ratings
Description
Falkon SMS is a compliance-first business texting platform that text-enables your existing landline, VoIP, toll-free, or Microsoft Teams number - no hardware changes, no number porting. Built for regulated industries: HIPAA-compliant with signed BAA (Pro plan), SOC 2 Type I certified, FINRA/SEC archiving, and 10DLC registration fully managed by the Falkon team.
Features include two-way texting, shared inbox with conversation assignment and statuses (Open, In Progress, Follow-up, Resolved, Closed), starred follow-up flagging, group broadcast to 2,000 contacts, scheduled messaging with Excel bulk import, MMS, Secure Chat, secure file sharing, custom contact attributes, and the Falkon AI Engine trained on your own SOPs. Three-tier access: User, Manager, and Organisation Admin.
Integrations: Microsoft Teams, Cisco Webex, Clio, Chrome Extension. Available on web, desktop, iOS, Android, Teams, and Webex. Free trial - no credit card required.
Description
MessageDesk enables seamless communication for you and your team with contacts, customers, and clients, facilitating appointments, scheduling, payments, alerts, and daily tasks. Are you prepared to enhance your daily operations? Discover how utilizing business text messaging can help you initiate and sustain more dialogues, efficiently fill your schedule, and ensure timely payments. You can send and receive both SMS and MMS messages for a variety of purposes, ranging from individual chats to large-scale SMS marketing campaigns. Easily set up a new 10-digit phone number complete with a local area code or activate text messaging on your existing business line. By utilizing contact groups and web forms, you can initiate and oversee more conversations effortlessly. Quickly add contacts to form groups or use advanced filtering to automatically categorize contacts based on their details. Expand your contact list and initiate additional conversations with web forms that generate bookings, referrals, and appointments, ultimately leading to improved business outcomes. This versatile platform adapts to your needs, ensuring that you stay connected and organized in a fast-paced environment.
API Access
Has API
No
API Access
Has API
No
Integrations
Cisco Webex
Yes
Clio
Yes
Freedom Merchants
No
Microsoft Teams
Yes
Nekton.ai
No
QuickBooks Online
No
QuickBooks Online Advanced
No
Xero
No
Zapier
No
Integrations
Cisco Webex
No
Clio
No
Freedom Merchants
Yes
Microsoft Teams
No
Nekton.ai
Yes
QuickBooks Online
Yes
QuickBooks Online Advanced
Yes
Xero
Yes
Zapier
Yes
Pricing Details
$14.99
Free Trial
Yes
Free Version
No
Pricing Details
$29 per month
Free Trial
Yes
Free Version
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
Yes
iPad App
No
Android App
Yes
Windows
Yes
Mac
Yes
Linux
No
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
Yes
iPad App
Yes
Android App
Yes
Windows
No
Mac
No
Linux
No
Chromebook
No
Customer Support
Business Hours
Yes
Live Rep (24/7)
No
Online Support
Yes
Customer Support
Business Hours
Yes
Live Rep (24/7)
No
Online Support
Yes
Types of Training
Training Docs
No
Webinars
No
Live Training (Online)
Yes
In Person
Yes
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
Yes
In Person
No
Vendor Details
Company Name
Falkon Systems
Founded
2021
Country
United States
Website
www.falkonsms.com
Vendor Details
Company Name
Alderwood Labs
Founded
2018
Country
United States
Website
messagedesk.com
Product Features
SMS Marketing
2-Way Messaging
Yes
Artificial Intelligence
No
Contact Management
Yes
MMS
Yes
Mass Texting
Yes
Message Personalization
Yes
Mobile Coupons
No
Mobile Keywords
Yes
Polls / Voting
No
Reporting/Analytics
Yes
Scheduled Messaging
Yes
Shortcodes
No
Text-to-Win
No
Product Features
Mobile Marketing
Channel Attribution
No
Contextual Targeting
No
Coupons
No
Email Marketing
No
Engagement Monitoring
No
In-App Marketing
No
Location-Based Marketing
No
Push Notifications
No
Text Messaging
No
Text-to-Win
No
SMS Marketing
2-Way Messaging
No
Artificial Intelligence
No
Contact Management
No
MMS
No
Mass Texting
No
Message Personalization
No
Mobile Coupons
No
Mobile Keywords
No
Polls / Voting
No
Reporting/Analytics
No
Scheduled Messaging
No
Shortcodes
No
Text-to-Win
No
SMS Survey
Alerts / Notifications
No
Analytics / Reporting
No
Audience Targeting
No
Campaign Management
No
Contact Management
No
Customizable Templates
No
Keyword Tracking
No
MMS
No
Mass Texting
No
Message Personalization
No
Scheduled Messaging
No
Survey Builder
No
Template Management
No