BulkSMS.com Reviews

Summary: Reliable service, though occasional lapses in communication and updates. Great support team. Supportive provider for small businesses.

Positive: Exceptional customer service that promptly addresses all queries, coupled with a reliable platform boasting an intuitive interface for effortless navigation and usage.

Negative: Cons include a lack of information and materials, and occasionally, we miss out on new updates without prior notification.

Summary: Always speedy and excellent service, highly recommended. it's a good easy way to communicate with all our employees.

Positive: Always speedy and excellent service, highly recommended. it's a good easy way to communicate with all our employees.

Negative: There is no cons for me. Always speedy and excellent service, highly recommended. it's a good easy way to communicate with all our employees.

Summary: Best response time and kept in the loop each time I needed help. It was a great experience. Keep it up.

Positive: Great service from Kaamil. She is very helpful and gives a detailed explanation. I liked the way she handled my query.

Negative: I liked everything that I was helped with. Job well-done.

Summary: We are very satisfied with the service we've been using almost 5 years now.

Positive: Fast response and assistance when we have a problem.

Negative: None.

Summary: 100%

Positive: Easy to use.Got support at midnight in a crisis situation.
Clear instructions.
Hassle Free.
Easy Imports.

Negative: None.

Summary: What I needed was sorted. They have manually added my number and gave me a call to make sure it was me.

Positive: I could not add/update the phone number and the team has helped me.I needed to add my number so that I could actually start using.

Negative: There was a lot of miscommunication and delay. What I requested was simple but either I or they did not understand it.

Summary: Satisfied!!! Excellent service and support. Their assistance and ease in onboarding was great.

Thank you.

Positive: What a pleasure to have a company that not only gives you a contact for support but that comes back with a workable solution. Always friendly and very prompt.

Negative: That they only integrate to SMS - would have loved to use them for our WhatsApp integrations as well.

Summary: Great customer service. Love it! Perfect services and deserve best rating. Keep up the good services.

Positive: Perfect Support Team and good at all aspects as well. Love their support team and how patient they are.

Negative: Nothing really but response time should be minimum.

Summary: Very Very Good its easy and straight to the point how their system works no complex settings or setups.

Positive: Thank you Kaamil for your fast response really appreciate it especially in an emergency this has proved very important.

Negative: None so far that I can see I am happy with what I see.

Summary: A super useful product that is easy to use and saves me time and gets the responses that I need for my business.

Positive: When I deal with the BulkSMS Support team I always find them responsive and quick to guide me to a solution to whatever problem I might be trying to solve.

Negative: Nothing to add here. I would like to see more analytics of the messages that I have sent available, but my understanding is that this is coming.

Summary: Should have done it years ago!

Positive: Very knowledgeable very helpful and very pleasant in assisting my start up.

Has helped our reminder process no end.

Negative: None. I have found no minuses yet and have great confidence that should I come across any it will be easily resolved.

Summary: Overall experience is nine out of ten. The tool is very useful and is used extensively to enable the designed comms strategy for multiple clients/ use-cases.

Positive: Bulk SMS enables speedy comms of messages. The ability to personalize messages are critical and this really helps us to makes messages personal and deliver it on time.

Negative: At times the downstream delivery of SMS are delayed. The SMS delivery report does show failure status, but the "why" is not always clear. It's not always clear in the ZA context whether the failure is at Cellular Service Provider level or due to Cellular tower failure due to electricity blackouts.

Summary: Generally good, have got to know the platform over time, and am well-established using it now after some years.

Positive: They have a basic set of web-based functions which are useful to me, and a decent-looking API which I am confident about exploring one day. The systems have been predictable and stable in ways that matter to me for many years.

Negative: I think there might be some cheaper alternatives, but as long as I'm sending hundreds of texts and not millions, I would rather the stability of a known and trusted platform for (maybe) the sake of fractions of a penny.

Summary: Will be great once we can resolve as we are unable to set it up on MRI/MDA?

Positive: It would be great once the issue is resolved we are unable to set it up on MRI/MDA , not sure of the parameters to use.

Negative: We require assistance to set it up MRI/MDA not sure what option to make use of on MRI/MDA.

Summary: The impression that BulkSMS is very well established in the southern African countries (where we work and need sound aggregation services) and therefore can establish the necessary services quickly and reasonably priced, was obviously wrong. It is just a hope a the moment, that after many months of waiting the basic service proposal will be stablished in the near future and will work smoothly.

Positive: The promises in the proposal of what BulkSMS will be able to do sounded very good at the beginning (last year).

Negative: Implementation is still pending after many months of patience.