Average Ratings 0 Ratings
Average Ratings 0 Ratings
Description
The solution ensures the protection of card payments universally by masking critical cardholder information at all times. FIS® Tokenization™ provides dynamic encryption for card transactions, guaranteeing top-notch security whether customers are purchasing online, using their mobile devices, or shopping in physical stores. By substituting sensitive cardholder details with distinct tokens that are not traceable back to the original cardholder or their accounts, our payment tokenization solutions facilitate easier adherence to the Payment Card Industry Data Security Standard (PCI DSS), enhance the safety of cardholders, and effectively manage your associated risks. By using a unique token to replace sensitive card information, the risk of fraud is significantly minimized. Additionally, this enables cardholders to effortlessly and securely load their card credentials into various payment applications. Moreover, it simplifies compliance requirements by limiting the number of systems that need to be included under PCI DSS regulations, thereby streamlining the entire process for businesses. This innovative approach not only enhances security but also promotes a smoother experience for both merchants and customers alike.
Description
SmartSIP® is a software solution designed for on-premise use that offers DTMF suppression and masking, allowing contact centers to securely collect sensitive cardholder information during live calls. Customers can input their confidential data using their touch-tone phone while remaining connected to a contact center representative. Through DTMF suppression and masking, the tones generated by the customer are substituted with flat tones that cannot be reverted to their original forms. The agent's interface displays a masked version of the customer's input. By effectively removing the need for verbal communication of sensitive details, SmartSIP ensures that full call recordings and comprehensive screen captures are maintained. Acting as a SIP proxy between the Session Border Controller (SBC or Media Gateway) and the voice platform, SmartSIP processes the DTMF data without interfering with the audio connection. This innovative tool is specifically designed for VoIP telephony within contact centers, making it an essential asset for maintaining data security during customer interactions. Moreover, its implementation can significantly enhance compliance with various regulatory standards related to data protection.
API Access
Has API
Yes
API Access
Has API
Yes
Integrations
Avaya Experience Platform
No
Cisco CX Cloud
No
Pricing Details
No price information available.
Free Trial
No
Free Version
No
Pricing Details
No price information available.
Free Trial
No
Free Version
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Customer Support
Business Hours
Yes
Live Rep (24/7)
No
Online Support
Yes
Customer Support
Business Hours
Yes
Live Rep (24/7)
No
Online Support
Yes
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
No
In Person
No
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
Yes
In Person
Yes
Vendor Details
Company Name
FIS
Founded
1968
Country
United States
Website
www.fisglobal.com/en-au/products/fis-payments-one-debit-suite/fis-tokenization
Vendor Details
Company Name
IntraNext Systems
Country
United States
Website
intranext.com/solutions/smartsip
Product Features
Product Features
Telephony
Auto-Dialer
No
Call Center Management
No
Call Monitoring
No
Contact Management
No
IVR / Voice Recognition
No
Inbound Reporting
No
Outbound Reporting
No
Predictive Dialer
No
Telemarketing Management
No
VoIP
No
Voice & Data Integration
No