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Average Ratings 0 Ratings

Total
ease
features
design
support

No User Reviews. Be the first to provide a review:

Write a Review

Description

Enghouse Vidyo is an advanced video conferencing and collaboration solution that empowers organizations to host online meetings and promote interaction among teams, clients, partners, and suppliers. This platform delivers a cohesive user experience across various devices, including mobile phones, desktops, and conference room setups, which guarantees smooth and consistent communication. With a strong emphasis on security, Vidyo safeguards communications in cloud, hybrid, and on-premise environments, complying with stringent regulations such as SOC 2 and HIPAA. Its expedited cloud deployment features enable swift implementation, minimizing disruption to existing operations while ensuring a fast return on investment. Furthermore, by incorporating video into omni-channel contact centers, Vidyo significantly improves customer experience (CX), allowing agents to evaluate circumstances in real-time, which results in faster resolutions and enhanced service quality. Overall, Vidyo stands out as a valuable asset for organizations seeking to elevate their engagement and communication strategies effectively.

Description

Businesses are taking proactive measures to improve their Customer Experience strategy by monitoring, managing, and coordinating every touchpoint between customers and the organization throughout their journey. The primary objective is to enhance these interactions from the customer's viewpoint, thereby promoting loyalty among clients. With customer support now spanning various platforms such as web chat, SMS, and social media, it has become essential to provide a unified and consistent experience across all channels. The Consilium customer experience management (CEM) solution, known as UniAgent™, creates an ideal framework for effectively overseeing each interaction while delivering a seamless Omni-channel experience to customers. UniAgent™ enables you to choose the most appropriate channel at the right moment, utilizing all pertinent information and context to create a distinctive and tailored experience throughout the customer’s journey. By integrating these capabilities, organizations can not only meet but exceed customer expectations, ultimately leading to stronger relationships and increased satisfaction.

API Access

Has API

API Access

Has API

Screenshots View All

Screenshots View All

Integrations

Amazon Web Services (AWS)
CA Service Desk Manager
Calabrio Call Recording
Facebook
Fantastical
Google Calendar
Kuber
LinkedIn
Microsoft Dynamics 365
Microsoft Outlook
SAP Cloud Platform
Salesforce
ServiceNow
SimpleVisit
Sugar Connect
Unblu
Webex Contact Center
X (Twitter)
eGain Chat

Integrations

Amazon Web Services (AWS)
CA Service Desk Manager
Calabrio Call Recording
Facebook
Fantastical
Google Calendar
Kuber
LinkedIn
Microsoft Dynamics 365
Microsoft Outlook
SAP Cloud Platform
Salesforce
ServiceNow
SimpleVisit
Sugar Connect
Unblu
Webex Contact Center
X (Twitter)
eGain Chat

Pricing Details

$18.99 per month
Free Trial
Free Version

Pricing Details

No price information available.
Free Trial
Free Version

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Vendor Details

Company Name

Enghouse Video

Founded

2005

Country

United States

Website

www.enghouseinteractive.com/products/video-conferencing-vidyo/

Vendor Details

Company Name

Consilium Software

Founded

2007

Country

Singapore

Website

consiliuminc.com/product/UniAgent-crm-cti-connector

Product Features

Video Conferencing

Electronic Hand Raising
Mobile Access
On-Demand Webcasting
Presentation Streaming
Presentation Tools
Private Chat
Real-Time Chat
Record & Playback Ability
Screen Sharing
Two-Way Audio & Video
Video Conferencing
Whiteboard

Web Conferencing

Electronic Hand Raising
Mobile Access
On-Demand Webcasting
Presentation Streaming
Presentation Tools
Private Chat
Real-Time Chat
Record & Playback Ability
Screen Sharing
Two-Way Audio & Video
Video Conferencing
Whiteboard

Product Features

Integration

Dashboard
ETL - Extract / Transform / Load
Metadata Management
Multiple Data Sources
Web Services

Alternatives

Alternatives

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