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Description

The Engati chatbot and live chat platform is the winner of the 2021 CODiE Award. It empowers you to build intelligent bots in minutes without programming. Build once and publish across 15 major platforms. Using Engati you can leverage the power of machine learning, NLP/NLU to design your very own chatbot and automate customer engagements in 50+ languages.

Description

Engaging with customers through mobile channels is essential, and Messenger Marketing, chatbots, and messaging play crucial roles in reaching audiences directly on their smartphones. As specialists in multichannel messaging, we focus on enabling seamless and efficient communication for our partners with customers, fans, employees, job candidates, and prospects. The smartphone is undoubtedly the optimal device for this form of interaction, allowing for immediate connectivity. Introducing our multichannel live chat feature enhances customer service by utilizing the preferred channels of your clients for real-time support. Live chat proves to be an effective tool for various purposes, including customer support, conversational commerce, marketing, pre-sales engagement, and opportunities for upselling and cross-selling. Additionally, mobile devices serve as a vital platform for crisis communication, enabling the swift sending of alerts and warnings via SMS to both employees and customers. Our offerings extend to critical communications, including alerts, password management, appointment reminders, and personalized mobile coupons and offers, ensuring that businesses can maintain constant engagement with their audience. This comprehensive approach not only fosters better relationships but also drives sales and enhances customer satisfaction.