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Average Ratings 0 Ratings

Total
ease
features
design
support

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Description

Pose research-driven inquiries and receive prompt, precise feedback tailored to each stage of the lifecycle, including onboarding and engagement. Ensure high levels of participation while securing commitment from all stakeholders consistently. Foster open communication channels that respect employee privacy. Effortlessly create multilingual surveys with just one click. Analyze your data comprehensively by applying filters to identify priority areas within your organization. Assess the effectiveness of programs and evaluate the returns on initiatives focused on your workforce. Monitor employee loyalty and engagement continuously, allowing managers to delve deeper into their team's results by examining their specific data. Anticipate employee turnover before it happens to minimize regrettable departures. Tailor and export reports in various formats for immediate sharing. Formulate action plans that promise quick returns on investment by targeting the key drivers of engagement, ensuring your organization remains responsive and proactive in meeting its workforce needs. This comprehensive approach allows for ongoing adjustments and improvements to employee experience strategies.

Description

eGain Analytics simplifies the process of measuring, analyzing, and enhancing contact center operations, knowledge, and web customer interactions. Effortlessly generate insightful reports, charts, and dashboards. You can manipulate the data in countless ways to effectively steer your business practices. Evaluate performance metrics by agent, queue, call type, category, and beyond. With its highly adaptable report builder wizard, users can group, sort, and analyze data across various business hierarchies for a comprehensive perspective. Contact center supervisors can access a wealth of information, with metrics like contact volumes, abandonment rates, response times, and service levels providing just an introductory glimpse. Meanwhile, knowledge managers can examine article views, gather feedback, analyze search patterns, and track contact deflection, among many other insights. This multifaceted approach not only aids in decision-making but also promotes continuous improvement across all areas of customer service.

API Access

Has API No 

API Access

Has API No 

Screenshots View All

Screenshots View All

Integrations

Talkdesk No 

Integrations

Talkdesk Yes 

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Customer Support

Business Hours No 
Live Rep (24/7) No 
Online Support Yes 

Types of Training

Training Docs Yes 
Webinars Yes 
Live Training (Online) No 
In Person No 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) Yes 
In Person No 

Vendor Details

Company Name

EngageRocket

Founded

2016

Country

Singapore

Website

www.engagerocket.co

Vendor Details

Company Name

eGain Corporation

Founded

1997

Country

United States

Website

www.egain.com/products/analytics/

Product Features

Employee Engagement

Benchmarking No 
Cultural Alignment No 
Employee Awards No 
Employee Guides No 
Employee Recognition No 
Feedback Management No 
Goal Management No 
Health & Wellness Programs No 
Performance Management No 
Pulse Surveys No 

Product Features

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