eGain Analytics Description
eGain Analytics makes analyzing, analyzing, and improving your contact center operations, knowledge, and customer experience easy. You can easily create charts, dashboards, and reports. You can slice and dice the data in many ways to manage your business. You can measure performance by agent, queue, type of call, category, and many other factors. The flexible wizard report builder allows data to be grouped and sorted. Data can also be sliced-and-diced by many business hierarchies for a 360-degree view. Managers of contact centers have access to a variety of data including contact volumes, abandon rate, response times, and service levels. Knowledge managers have visibility to article views, feedback and search behavior. They can also deflect contact requests.
eGain Analytics Alternatives
Domo
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Semrush
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Adobe Analytics
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Unbound Insights
Continuous optimization requires continuous measurement of effectiveness. Align multichannel marketing efforts with key business goals. Measure their effectiveness. Optimize campaigns for maximum success. Robust reporting capabilities allow you to track and measure overall usage, behavior, demographics, key indicators, and specific asset watches. You can create persuasive content that is based on the interests, past history, location, referrer, and more of your audience segments. Our intuitive reports give you deep insight and visibility into usage and behavior across all your web properties. This will help you manage risk and optimize. Visits, journey patterns, downloads, conversions, keywords. This aggregate overview provides a summary of key analytics and performance indicators. This tool will help you understand who your visitors are, what they've done, and how effective your buyer persona strategies have been.
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Integrations
No Integrations at this time
Company Details
Company:
eGain Corporation
Year Founded:
1997
Headquarters:
United States
Website:
www.egain.com/products/analytics/
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Product Details
Platforms
SaaS
Type of Training
Documentation
Live Online
Videos
Customer Support
Online
eGain Analytics Features and Options
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