eGain Analytics Description
eGain Analytics simplifies the process of measuring, analyzing, and enhancing contact center operations, knowledge, and web customer interactions. Effortlessly generate insightful reports, charts, and dashboards. You can manipulate the data in countless ways to effectively steer your business practices. Evaluate performance metrics by agent, queue, call type, category, and beyond. With its highly adaptable report builder wizard, users can group, sort, and analyze data across various business hierarchies for a comprehensive perspective. Contact center supervisors can access a wealth of information, with metrics like contact volumes, abandonment rates, response times, and service levels providing just an introductory glimpse. Meanwhile, knowledge managers can examine article views, gather feedback, analyze search patterns, and track contact deflection, among many other insights. This multifaceted approach not only aids in decision-making but also promotes continuous improvement across all areas of customer service.
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Quick Consols
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EngageRocket
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Inspectlet
Inspectlet captures video recordings of your website visitors in real-time, enabling you to observe their every action on your site. Monitor each mouse movement, scroll, click, and keystroke, eliminating any uncertainty about how users interact with your platform. You can gain clear insights into what users are searching for and the methods they employ while navigating your site. This understanding of their behavior can help enhance your conversion rates significantly. Identify areas where visitors may feel lost and what elements capture their interest. With Inspectlet's advanced filtering options, you can easily locate specific visitors whose sessions you wish to review. For instance, by selecting a few criteria, you can access videos of new visitors who arrived via AdWords and made a purchase. Additionally, the funnel analysis feature highlights recordings of users who added items to their cart but did not complete the checkout process. Customize your data analysis to suit your specific needs and objectives, allowing for a comprehensive understanding of user behavior. This level of insight can drive strategic improvements and optimize your overall online presence.
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Integrations
Company Details
Company:
eGain Corporation
Year Founded:
1997
Headquarters:
United States
Website:
www.egain.com/products/analytics/
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Product Details
Platforms
Web-Based
Types of Training
Training Docs
Live Training (Online)
Training Videos
Customer Support
Online Support
eGain Analytics Features and Options
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