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Description
Transform your followers into loyal customers by enhancing unforgettable experiences throughout your social media channels, all while scaling your efforts. Make your brand easily accessible for shopping, providing seamless purchasing experiences that your audience desires on their preferred social platforms. Show genuine concern for your customers by leveraging AI-driven tools and insightful data to enhance customer service and care. Instantly understand customer needs and elevate the right brand experiences at every interaction. Emplifi equips you with all the necessary resources to bridge the customer experience gap effectively. The Emplifi Social Marketing Cloud consolidates all essential tools for global enterprises aiming for success in the social media landscape. This comprehensive solution encompasses everything from analytics and listening to publishing and community management, representing the pinnacle of social media management today. Additionally, the Emplifi Social Commerce Cloud empowers you to offer contemporary shopping experiences that meet customer expectations. With just a few simple clicks, users can navigate their journey from discovery all the way to purchase, creating the quickest route to increased revenue. Embrace these innovative solutions to ensure your brand remains competitive and resonates with your audience.
Description
Meltwater is an AI-powered media intelligence and marketing analytics platform designed for public relations, corporate communications, social media, and brand management teams. The software monitors global news publications, broadcast media, podcasts, blogs, forums, review sites, and social media platforms to identify relevant conversations and brand mentions. Its media monitoring capabilities analyze coverage volume, estimated reach, sentiment, share of voice, and emerging topics to help organizations understand public perception. Social listening tools track consumer discussions across platforms such as Instagram, TikTok, Facebook, LinkedIn, Reddit, YouTube, and X. Meltwater's AI-powered analytics identify changing audience sentiment, competitive developments, emerging trends, and potential reputational risks. Media relations features include a searchable journalist database, personalized outreach campaigns, contact management, press release distribution, and engagement tracking. Its influencer marketing capabilities help businesses discover creators, manage collaborations, monitor campaigns, and evaluate influencer performance. AI visibility tracking analyzes how brands appear in responses generated by ChatGPT, Gemini, Claude, Perplexity, and other AI assistants. The platform also provides customizable dashboards, real-time alerts, automated executive reports, consumer intelligence, and integrations for connecting media and marketing data with existing business workflows.
API Access
Has API
No
API Access
Has API
No
Integrations
Videoma Intelion
No
Audiense
No
Caliber
No
Data Virtuality
No
Desktop.com
No
Facebook
Yes
Facebook Messenger
Yes
Google Business Messages
Yes
Infodesk
No
Intelligence2day
No
Integrations
Videoma Intelion
Yes
Audiense
Yes
Caliber
Yes
Data Virtuality
Yes
Desktop.com
Yes
Facebook
No
Facebook Messenger
No
Google Business Messages
No
Infodesk
Yes
Intelligence2day
Yes
Pricing Details
No price information available.
Free Trial
No
Free Version
No
Pricing Details
Meltwater does not use a fixed public price list. Pricing depends on your team’s needs, coverage requirements, and contract terms.
Indicative ranges start from $10,000/year for Starter, $25,000/year for Pro, and $130,000/year for Enterprise. Final quotes vary by setup. Prices are in $USD.
Indicative ranges start from $10,000/year for Starter, $25,000/year for Pro, and $130,000/year for Enterprise. Final quotes vary by setup. Prices are in $USD.
Free Trial
No
Free Version
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
Yes
Mac
Yes
Linux
No
Chromebook
No
Customer Support
Business Hours
No
Live Rep (24/7)
No
Online Support
Yes
Customer Support
Business Hours
No
Live Rep (24/7)
Yes
Online Support
Yes
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
Yes
In Person
No
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
Yes
In Person
Yes
Vendor Details
Company Name
Emplifi
Country
United States
Website
emplifi.io
Vendor Details
Company Name
Meltwater Group
Founded
2001
Country
United States
Website
www.meltwater.com
Product Features
Chatbot
Call to Action
No
Context and Coherence
No
Human Takeover
No
Inline Media / Videos
No
Machine Learning
No
Natural Language Processing
No
Payment Integration
No
Prediction
No
Ready-made Templates
No
Reporting / Analytics
No
Sentiment Analysis
No
Social Media Integration
No
Customer Experience
Action Management
No
Analytics
No
Customer Segmentation
No
Dashboard
No
Feedback Management
No
Knowledge Management
No
Multi-Channel Collection
No
Sentiment Analysis
No
Survey Management
No
Text Analysis
No
Trend Analysis
No
Customer Service
Alerts / Escalation
No
Appointment Management
No
Call Center Management
No
Email Management
No
Knowledge Base
No
Live Chat
No
Performance Metrics
No
Queue Management
No
Self Service Portal
No
Social Media Integration
No
Surveys & Feedback
No
Virtual Assistant
No
Workflow Management
No
Influencer Marketing
CRM
No
Campaign Management
No
Faceted Search / Filtering
No
Influencer Discovery
No
Payment Tracking
No
ROI Tracking
No
Social Media Monitoring
No
Social Media Analytics Tools
Campaign Analytics
No
Competitor Monitoring
No
Customizable Reports
No
Engagement Tracking
No
Influencer Tracking
No
Multi-Channel Data Collection
No
Social Media Management
Automated Publishing
No
Brand Tracking
No
Content Management
No
Customer Engagement
No
Multi-Account Management
No
Multi-User Collaboration
No
Post Scheduling
No
Reporting/Analytics
No
Social Media Monitoring
No
Product Features
Audience Intelligence
AI / Machine Learning
No
Audience Segmentation
No
Competitive Intelligence
No
Content Tracking
No
Data Visualization
No
Data-Driven Insights
No
Filters / Search
No
Image Recognition
No
Sentiment Analysis
No
Social Listening
No
Social Media Analytics
No
Trend Tracking
No
Influencer Marketing
CRM
No
Campaign Management
No
Faceted Search / Filtering
No
Influencer Discovery
No
Payment Tracking
No
ROI Tracking
No
Social Media Monitoring
No
Media Monitoring
Alerts / Notifications
Yes
Broadcast Media Monitoring
Yes
Content Translation
Yes
Dashboards / Reporting
Yes
Export Results
Yes
Online News Monitoring
Yes
Podcast Monitoring
Yes
Print Media Monitoring
Yes
Social Media Monitoring
Yes
Public Relations
Article Author Database
Yes
Auto-Update Media Lists
Yes
Campaign Management
Yes
Clippings Management
Yes
Communications Calendar
Yes
Contact Management
Yes
Digital Asset Management
Yes
Direct Mail Management
Yes
Email Distribution
Yes
Press Monitoring
Yes
Press Release Builder
Yes
Reputation Management
Campaign Management
No
Gamification
No
Response Management
No
Review Generation
No
Review Monitoring
No
Sentiment Analysis
No
Social Media Metrics
Yes
Social Media Monitoring
Yes
White Label
No
Social Media Analytics Tools
Campaign Analytics
Yes
Competitor Monitoring
Yes
Customizable Reports
Yes
Engagement Tracking
No
Influencer Tracking
No
Multi-Channel Data Collection
Yes
Social Media Management
Automated Publishing
No
Brand Tracking
Yes
Content Management
No
Customer Engagement
No
Multi-Account Management
No
Multi-User Collaboration
No
Post Scheduling
Yes
Reporting/Analytics
Yes
Social Media Monitoring
Yes
Social Media Marketing
Analytics
Yes
Automated Publishing
No
Contact Management
No
Content Management
No
Conversion Tracking
No
Customer Targeting
No
Keyword Filtering
No
Multi-Account Management
No
Post Scheduling
Yes
Social Media Monitoring
Audience Segmentation
No
Competitive Analysis
Yes
Configurable Alerts
No
Customer Engagement
No
Dashboard
Yes
Impact Scoring
No
Influencer Tracking
Yes
Reputation Management
Yes
Sentiment Analysis
Yes
Trend Tracking
Yes
