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ease
features
design
support

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Description

Emotics is an advanced emotion analytics platform that interprets text data from customer and employee feedback to deliver actionable business insights. By categorizing emotions and themes into strengths, weaknesses, opportunities, and threats, Emotics allows organizations to adopt a strategic perspective on their customer and employee experiences. It automatically generates benchmarks that provide insights into how businesses stack up against competitors while highlighting specific areas of customer experience that require enhancement or optimization. Additionally, the platform offers a proactive warning system for emotions that may trigger significant actions, helping to identify the underlying causes of emotional responses. With the ability to gauge the intensity of emotions through eight distinct emotion indexes and 24 different emotions, it effectively pinpoints which emotional factors are influencing perceptions of customer experience in either a positive or negative way. Furthermore, Emotics facilitates a comprehensive view of the customer by integrating with various tools, including NPS, CSAT, product reviews, social media data, and platforms like SurveyMonkey and Zendesk. By going beyond traditional sentiment analysis and enhancing the capabilities of NPS, Emotics positions itself as an essential tool for understanding and improving customer perception and engagement. Ultimately, the platform empowers businesses to make informed decisions backed by deep emotional insights.

Description

Introducing your feedback engine, which provides a comprehensive overview of your performance, highlighting both your strengths and areas for growth. Imagine having a dedicated team comprising a tech lead, manager, and career coach available around the clock. We offer practical insights to enhance your productivity, alignment, and overall well-being. With our support, decision-making becomes straightforward and objective, empowering you to advance the business effectively. You can assess your contributions in comparison to your peers in similar roles. Receive tailored feedback that is relevant to your workflow and create an action plan to pave your way to a promotion. Foster positive and healthy workplace relationships by gaining insights into your emotional intelligence. Identify moments of stress, conflict, or burnout and learn strategies to mitigate them. Rest assured, all your data is protected with TLS/HTTPS during transmission and AES-256 encryption while stored. Your information remains entirely in your hands, ensuring your privacy is maintained, and you can request the deletion of your data from WorkWeave at any time, allowing you full control over your personal information. This level of transparency and security empowers you to focus on your growth and development without concerns about your data.

API Access

Has API

API Access

Has API

Screenshots View All

Screenshots View All

Integrations

Asana
GitHub
GitLab
Gmail
Google Cloud Platform
Google Cloud Security Command Center
Google Sheets
Jira
Notion
Reddit
Slack
SurveyMonkey
X (Twitter)
Zendesk

Integrations

Asana
GitHub
GitLab
Gmail
Google Cloud Platform
Google Cloud Security Command Center
Google Sheets
Jira
Notion
Reddit
Slack
SurveyMonkey
X (Twitter)
Zendesk

Pricing Details

$289 per month
Free Trial
Free Version

Pricing Details

No price information available.
Free Trial
Free Version

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Vendor Details

Company Name

Adoreboard

Founded

2011

Country

United Kingdom

Website

adoreboard.com/platform

Vendor Details

Company Name

WorkWeave

Website

www.workweave.ai/

Product Features

Customer Experience

Action Management
Analytics
Customer Segmentation
Dashboard
Feedback Management
Knowledge Management
Multi-Channel Collection
Sentiment Analysis
Survey Management
Text Analysis
Trend Analysis

Customer Feedback

Alerts / Notifications
Behavior Analytics
Bug Reports
Community Feedback Tools
Live Chat
Negative Feedback Management
Net Promoter Score (NPS)
Screenshot / Screen Capture
Surveys
User Testing Tools
Video Feedback
Visual Feedback Tools
Voice of the Customer (VoC)
Website Feedback

Customer Journey Mapping Tools

Action Management
Attribution Modeling
Behavioral Analytics
Collaboration
Customer Profiles
Data Import / Export
Predictive Analytics
Surveys & Feedback
Templates

NPS

Text Mining

Boolean Queries
Document Filtering
Graphical Data Presentation
Language Detection
Predictive Modeling
Sentiment Analysis
Summarization
Tagging
Taxonomy Classification
Text Analysis
Topic Clustering

Product Features

Alternatives

Alternatives