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ease
features
design
support

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Description

Emotics is an advanced emotion analytics platform that interprets text data from customer and employee feedback to deliver actionable business insights. By categorizing emotions and themes into strengths, weaknesses, opportunities, and threats, Emotics allows organizations to adopt a strategic perspective on their customer and employee experiences. It automatically generates benchmarks that provide insights into how businesses stack up against competitors while highlighting specific areas of customer experience that require enhancement or optimization. Additionally, the platform offers a proactive warning system for emotions that may trigger significant actions, helping to identify the underlying causes of emotional responses. With the ability to gauge the intensity of emotions through eight distinct emotion indexes and 24 different emotions, it effectively pinpoints which emotional factors are influencing perceptions of customer experience in either a positive or negative way. Furthermore, Emotics facilitates a comprehensive view of the customer by integrating with various tools, including NPS, CSAT, product reviews, social media data, and platforms like SurveyMonkey and Zendesk. By going beyond traditional sentiment analysis and enhancing the capabilities of NPS, Emotics positions itself as an essential tool for understanding and improving customer perception and engagement. Ultimately, the platform empowers businesses to make informed decisions backed by deep emotional insights.

Description

In various GVC applications, the initial phase involves recognizing emotions: the user vocalizes for several seconds, and the GVC Emotion Recognition algorithm evaluates numerous acoustic characteristics of their voice to derive an understanding of their emotional condition. The outcomes from our emotion recognition system can then be utilized by other algorithms to select suitable responses for the user. At GVC, our main focus is on types of feedback that enhance the user's performance and overall quality of life. This includes analyzing signals from the user's voice, heart, lungs, and other bodily organs. The GVC concept has been put into practice in a range of demonstration applications. These applications utilize a collection of proprietary algorithms that assess various aspects of the user's speech, including the GVC Emotion Recognition and GVC Voice Disorder Detection algorithms, ultimately aiming to create a more responsive and supportive user experience. By integrating advanced technology, we strive to foster a deeper connection between the user's emotional state and the feedback provided.

API Access

Has API

API Access

Has API

Screenshots View All

Screenshots View All

Integrations

Reddit
SurveyMonkey
X (Twitter)
Zendesk

Integrations

Reddit
SurveyMonkey
X (Twitter)
Zendesk

Pricing Details

$289 per month
Free Trial
Free Version

Pricing Details

No price information available.
Free Trial
Free Version

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Vendor Details

Company Name

Adoreboard

Founded

2011

Country

United Kingdom

Website

adoreboard.com/platform

Vendor Details

Company Name

Good Vibrations Company

Founded

2011

Country

Netherlands

Website

good-vibrations.nl/

Product Features

Customer Experience

Action Management
Analytics
Customer Segmentation
Dashboard
Feedback Management
Knowledge Management
Multi-Channel Collection
Sentiment Analysis
Survey Management
Text Analysis
Trend Analysis

Customer Feedback

Alerts / Notifications
Behavior Analytics
Bug Reports
Community Feedback Tools
Live Chat
Negative Feedback Management
Net Promoter Score (NPS)
Screenshot / Screen Capture
Surveys
User Testing Tools
Video Feedback
Visual Feedback Tools
Voice of the Customer (VoC)
Website Feedback

Customer Journey Mapping Tools

Action Management
Attribution Modeling
Behavioral Analytics
Collaboration
Customer Profiles
Data Import / Export
Predictive Analytics
Surveys & Feedback
Templates

NPS

Text Mining

Boolean Queries
Document Filtering
Graphical Data Presentation
Language Detection
Predictive Modeling
Sentiment Analysis
Summarization
Tagging
Taxonomy Classification
Text Analysis
Topic Clustering

Product Features

Emotion Recognition

Facial Emotions
Facial Expression Analysis
Machine Learning
Photo Emotions
Speech Emotions
Video Emotions
Written Text Emotions

Alternatives

Alternatives