Average Ratings 0 Ratings

Total
ease
features
design
support

No User Reviews. Be the first to provide a review:

Write a Review

Average Ratings 0 Ratings

Total
ease
features
design
support

No User Reviews. Be the first to provide a review:

Write a Review

Description

Our platform automates and streamlines your processes. This saves time, reduces overheads, and improves customer experience and profitability. Emersion integrates with business systems, vendors and distributors, payment merchants, enterprise software platforms, and enterprise software platforms. This allows staff to save time and ensure accurate data regardless of which system they use. Emersion's combination online customer portals, automated events, notifications, order management functionality, and smart invoice templates can transform customer experience into competitive advantage. Making small changes to your billing processes can have a significant impact on cash flow and profitability. Emersion works in real-time. There are no batch processes or waiting for data to refresh.

Description

Salesforce Agentforce Communications is a purpose-built AI CRM solution designed to help telecom and communications providers operate more efficiently and profitably. It transforms the traditional middle office by integrating billing, service, product management, and sales processes into a unified platform. With configurable AI agents, companies can automate customer inquiries, order updates, and billing troubleshooting around the clock. Predictive insights such as churn forecasting and order fulfillment estimates allow teams to take proactive action. The Enterprise Product Catalog enables providers to design, test, launch, and manage complex commercial and technical offerings with ease. Industry CPQ capabilities streamline quoting and product bundling across multiple channels. The out-of-the-box communications data model reduces costly customization and accelerates deployment. Guided service console tools improve agent productivity and reduce training time. Seamless integrations with BSS and OSS systems ensure operational continuity. Agentforce Communications empowers telecom organizations to deliver personalized experiences while lowering operational costs.

API Access

Has API No 

API Access

Has API Yes 

Screenshots View All

Screenshots View All

Integrations

Salesforce Yes 
Collate No 
ConnectWise Automate Yes 
Ezidebit Yes 
Xero Yes 

Integrations

Salesforce Yes 
Collate Yes 
ConnectWise Automate No 
Ezidebit No 
Xero No 

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Pricing Details

$325 per month
Free Trial Yes 
Free Version No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Customer Support

Business Hours Yes 
Live Rep (24/7) Yes 
Online Support Yes 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) Yes 
In Person No 

Types of Training

Training Docs Yes 
Webinars Yes 
Live Training (Online) Yes 
In Person Yes 

Vendor Details

Company Name

Emersion Systems

Founded

2005

Country

Australia

Website

www.emersion.com

Vendor Details

Company Name

Salesforce

Founded

1999

Country

United States

Website

www.salesforce.com/communications/cloud/

Product Features

Recurring Billing

Customer Portal No 
Deferred Billing No 
Discount Management No 
Dunning Management No 
Invoice History No 
Multi-Currency No 
Multi-Period Recurring Billing No 
Payment Processing No 
Recurring Donations No 
Subscription Billing No 

Alternatives

CommVergence Reviews

CommVergence

CommSoft
Omnia360 Reviews

Omnia360

CHR Solutions