Salesforce Agentforce Energy & Utilities Description
Salesforce Agentforce Energy & Utilities is a purpose-built CRM platform tailored to the evolving needs of energy providers and utility companies. It centralizes customer, billing, asset, and operational data into a unified system. AI-powered automation enhances contact center performance with intelligent chat, digital self-service, and multi-channel engagement. Sales teams benefit from industry-specific configure, price, and quote capabilities designed for complex energy products and services. Order management and guided selling streamline customer acquisition and retention processes. The platform includes a comprehensive industry data model that supports both regulated and competitive markets. Clean energy program management tools help utilities track conservation initiatives and sustainability efforts. Field service and asset management features optimize workforce productivity and operational costs. Integration with Data 360, Tableau, MuleSoft, and business intelligence tools enhances analytics and decision-making. Agentforce Energy & Utilities empowers organizations to modernize operations, improve customer satisfaction, and accelerate digital transformation.
Salesforce Agentforce Energy & Utilities Alternatives
Resco Mobile App Development Toolkit is a no-code platform for building custom mobile business applications designed to enhance Microsoft Dynamics 365, Power Platform, Business Central, and Salesforce. Ideal for partners and ISVs, it enables you to create white-labeled, scalable apps for industries like utilities, energy, construction, and field service.
With offline functionality and secure data synchronization, you can build mobile solutions tailored for inspections, asset management, work orders, and more. The drag-and-drop interface streamlines customization, allowing you to design workflows, forms, and dashboards without coding expertise.
This toolkit empowers you to create verticalized mobile solutions that extend CRM and ERP capabilities while addressing the specific needs of frontline workers. Deliver branded apps, modernize field operations, and generate new revenue streams by equipping clients with reliable, industry-specific mobile technology. Unlock the potential to scale your business with Resco's flexible and robust toolkit.
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Resco Field Service+ empowers field service teams by transforming traditional service processes into streamlined digital workflows. Built to enhance operations in industries like utilities, telecommunications, manufacturing, and energy, Field Service+ combines offline functionality with advanced scheduling, routing, and data capture tools to keep teams productive in any environment.
With seamless integration into Dynamics 365 and Salesforce, Resco Field Service+ enables real-time data access and updates from the field, reducing manual entry and eliminating paper-based records. Field technicians can use their mobile devices to capture photos, scan barcodes, complete checklists, and access service history—even offline, which is critical for remote or high-traffic areas.
Features include drag-and-drop customization, allowing teams to create workflows, forms, and reports without coding. Its GPS and routing capabilities help technicians optimize their routes, and with real-time insights, supervisors can monitor job status and resource allocation on the go.
Resco Field Service+ makes managing field operations efficient and reliable, helping organizations improve response times, reduce errors, and enhance customer satisfaction.
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Brillion
Brillion operates as a software-as-a-service (SaaS) company that utilizes artificial intelligence, behavioral analytics, and data insights within a suite of applications designed to transform energy customer relationships into genuine partnerships for utilities across North America. By integrating four leading companies that specialize in energy software, Brillion provides a comprehensive customer engagement solution that is anchored in technologies promoting energy efficiency, demand-side management (DSM), and various clean energy initiatives, including electrification efforts. The company empowers utilities and their customers with the essential tools required for these programs, offering resources such as informative video bill explanations and detailed home energy reports, in addition to streamlined processes for efficiency program workflows. Central to Brillion's offering is its SaaS platform, which consists of three distinct applications that harness AI, behavioral insights, and data analytics. One key component, Brillion Engage, serves as a communications suite that effectively connects with and educates customers during critical interaction moments, ultimately enhancing their overall experience. This innovative approach not only helps utilities foster stronger connections with their customers but also promotes sustainable energy practices across the region.
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WMTC Utility Billing System
We focus on creating tailor-made software solutions and services that cater specifically to your Utility Software requirements, including Utility Billing, Work Orders, Project Tracking, and Electronic Filing Cabinet software, all customized to meet your distinct site and specifications. For more than three decades, White Mountain Technology & Consulting has been delivering effective Financial Management Software and Business Consulting Services tailored to the Government and Energy sectors. Proudly based in Longmont, Colorado, White Mountain Technology and Consulting is a 100% American-owned company. Our business strategy intentionally steers clear of the high-volume sales market; we believe that having too many clients can lead to inadequate service quality in the industries we operate in, making post-sale support our most valuable asset. We take great care in selecting our clients, ensuring that the relationship is mutually beneficial and focused on quality. This approach not only enhances our service delivery but also fosters long-term partnerships built on trust and reliability.
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Pricing
Pricing Starts At:
$275 per month
Free Trial:
Yes
Integrations
Company Details
Company:
Salesforce
Year Founded:
1999
Headquarters:
United States
Website:
www.salesforce.com/energy-utilities/cloud/
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Product Details
Platforms
Web-Based
Types of Training
Training Docs
Live Training (Online)
Webinars
In Person
Training Videos
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Salesforce Agentforce Energy & Utilities Features and Options
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