Average Ratings 0 Ratings
Average Ratings 0 Ratings
Description
Email analytics platform that makes it easy to track and analyze email volumes, response times, SLAs and more. Companies like Shopify, Costco, Fujifilm and Avery Dennison use Email Meter to analyze their email activity.
Description
Take Charge of Your Inbox. Are you feeling overwhelmed by the influx of customer emails? Streamline your inbox to enhance response rates on platforms like eBay, Amazon, and Shopify. Accelerate Your eCommerce Growth with Rapid Responses. The secret to boosting sales lies in satisfied customers combined with 5-star reviews, leading to stronger marketplace connections. Organize. Everything necessary to centralize and manage customer emails across various marketplaces and stores is at your fingertips. Automate. Lighten your workload through automated organization, auto-responders, auto-assign features, and setting SLA priorities. Communicate. Quickly and effectively reply to inquiries using email templates and having immediate access to order details. Reporting. Keep track of performance metrics to refine your customer support approach for your stores and teams. Returns / Refunds. Seamlessly handle Returns and Refunds for your eBay stores directly through Replyco. Multi-Channel Support. Enjoy integration with a wide range of platforms, including eBay, Amazon, Shopify, Linnworks, WooCommerce, BigCommerce, Gmail, and many others, ensuring a cohesive customer service experience across all channels. This comprehensive solution empowers you to elevate your customer interactions while making your eCommerce operations more efficient than ever.
API Access
Has API
No
API Access
Has API
Yes
Integrations
Amazon
No
BigCommerce
No
Cdiscount
No
Gmail
No
Google Data Studio
Yes
Google Workspace
Yes
Linnworks
No
Looker
Yes
Microsoft Power BI
Yes
Shopify
No
Integrations
Amazon
Yes
BigCommerce
Yes
Cdiscount
Yes
Gmail
Yes
Google Data Studio
No
Google Workspace
No
Linnworks
Yes
Looker
No
Microsoft Power BI
No
Shopify
Yes
Pricing Details
$19.00/user
Email Meter is offered across four pricing plans that scale with the number of features. Free, Pro: $19/month, Teams: $19/month/user, Enterprise: please contact sales for pricing information.
Free Trial
Yes
Free Version
Yes
Pricing Details
$33 per month
Free Trial
Yes
Free Version
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Customer Support
Business Hours
Yes
Live Rep (24/7)
No
Online Support
Yes
Customer Support
Business Hours
Yes
Live Rep (24/7)
Yes
Online Support
Yes
Types of Training
Training Docs
Yes
Webinars
Yes
Live Training (Online)
Yes
In Person
Yes
Types of Training
Training Docs
Yes
Webinars
Yes
Live Training (Online)
Yes
In Person
No
Vendor Details
Company Name
Email Meter
Founded
2011
Country
United States
Website
www.emailmeter.com
Vendor Details
Company Name
Replyco
Founded
2019
Country
United Kingdom
Website
replyco.com
Product Features
Business Intelligence
Ad Hoc Reports
Yes
Benchmarking
Yes
Budgeting & Forecasting
No
Dashboard
Yes
Data Analysis
Yes
Key Performance Indicators
Yes
Natural Language Generation (NLG)
No
Performance Metrics
Yes
Predictive Analytics
No
Profitability Analysis
No
Strategic Planning
No
Trend / Problem Indicators
Yes
Visual Analytics
Yes
Email Management
Data Recovery
No
Email Archiving
No
Email Deletion
No
Email Discovery
No
Email Monitoring
Yes
Email Recall
No
Queue Manager
No
Response Management
Yes
Routing
Yes
Shared Inboxes
Yes
Signature Management
No
Spam Blocker
No
Whitelisting / Blacklisting
No
Remote Work
Collaboration
No
Credential Management
No
Electronic Signature
No
Employee Monitoring
Yes
Live Chat
No
Meeting Management
No
Project Management
No
Remote Access
No
Remote Support
No
Screen Sharing
No
Softphone
No
Task Management
No
Time Zone Tracking
No
Video Chat
No
Web Conferencing
No
Product Features
Customer Service
Alerts / Escalation
Yes
Appointment Management
No
Call Center Management
No
Email Management
Yes
Knowledge Base
No
Live Chat
No
Performance Metrics
Yes
Queue Management
No
Self Service Portal
Yes
Social Media Integration
Yes
Surveys & Feedback
No
Virtual Assistant
Yes
Workflow Management
Yes
Email Management
Data Recovery
No
Email Archiving
Yes
Email Deletion
No
Email Discovery
No
Email Monitoring
No
Email Recall
No
Queue Manager
Yes
Response Management
Yes
Routing
Yes
Shared Inboxes
Yes
Signature Management
Yes
Spam Blocker
No
Whitelisting / Blacklisting
No
Help Desk
Alerts / Escalation
No
Automated Routing
No
Community Forums
No
Customizable Branding
No
Document Storage
No
Email Integration
Yes
IT Asset Management
No
Incident Management
No
Interaction Tracking
No
Knowledge Base
No
Known Issue Management
No
Live Chat
No
Multi-Channel Communication
Yes
Multiple Brands / Products
No
Network Monitoring
No
Real-time Chat
No
Self Service Portal
No
Service Level Agreement (SLA) Management
Yes
Ticket Management
Yes