Average Ratings 2 Ratings
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Description
Elvan is a platform designed to gather customer feedback and insights, specifically tailored for SaaS and ecommerce teams to effectively capture valuable feedback and convert it into straightforward, actionable insights. Teams are enabled to gather NPS, CSAT, CES, and targeted micro-surveys during crucial moments like post-checkout, in-app actions, or through email outreach.
Leveraging AI, Elvan analyzes qualitative feedback, uncovers recurring themes, identifies potential churn risks, and reveals opportunities for growth—all without the need for manual tagging or cumbersome spreadsheet management.
Featuring an easy setup, adaptable survey triggers, and real-time dashboards, Elvan empowers teams to comprehend customer behavior and respond swiftly to what truly matters. This platform is designed for teams that prioritize meaningful insights over superficial metrics, ensuring a focus on genuine customer engagement and satisfaction. Ultimately, Elvan streamlines the feedback process to enhance decision-making and drive business success.
Description
Capture, analyze, and take action Voice of Customer
Easyrewardz Collecta helps you build real customer relationships and create a customer-driven company. Listen to what customers have to say about you brand and learn what it takes to create memorable experiences.
1. Capture VoC in real-time
Every customer experience can be a chance to improve your brand experience. You can deliver the best customer experience by asking them for feedback using our multi-channel templates that include feedback, polls, and product/service review.
2. Ask the right questions to capture context
Ask your customers relevant questions to understand how they view your brand. You can customize questions to suit customer segments or customer journeys and reward customers who share their feedback. Create dynamic questionnaires based on customer affinity and customer segment.
3. Get actionable customer insights
You can analyze the feedback of your customers through real-time dashboards and detailed reports that include actionable take-aways.
API Access
Has API
API Access
Has API
Integrations
Slack
Zendesk
Pricing Details
$49/month
Free Trial
Free Version
Pricing Details
No price information available.
Free Trial
Free Version
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Vendor Details
Company Name
Elvan
Founded
2025
Country
India
Website
www.elvan.ai
Vendor Details
Company Name
Easyrewardz
Founded
2012
Country
India
Website
zencecrm.com/products/zence-service/feedback-management/
Product Features
Customer Feedback
Alerts / Notifications
Behavior Analytics
Bug Reports
Community Feedback Tools
Live Chat
Negative Feedback Management
Net Promoter Score (NPS)
Screenshot / Screen Capture
Surveys
User Testing Tools
Video Feedback
Visual Feedback Tools
Voice of the Customer (VoC)
Website Feedback
Survey
Custom Survey URLs
Data Analysis Tools
Email Marketing
Mobile Survey
Offline Response Collection
Paper Survey
Question Branching
Question Library
Site Intercept Survey
Skip Logic
Supports Audio / Images / Video
Product Features
Customer Feedback
Alerts / Notifications
Behavior Analytics
Bug Reports
Community Feedback Tools
Live Chat
Negative Feedback Management
Net Promoter Score (NPS)
Screenshot / Screen Capture
Surveys
User Testing Tools
Video Feedback
Visual Feedback Tools
Voice of the Customer (VoC)
Website Feedback