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Description
Create automation scenarios without limitations and incorporate adaptable, resilient, and secure messaging APIs into all your application initiatives, while harnessing your data's full potential through an effective multichannel approach. Whether via API or web platform, we offer tailored solutions designed to automate your communication processes, foster engagement with your contacts, and maintain lasting connections with customers, prospects, members, or anyone you interact with. Our scalable solutions are built on a flexible and secure infrastructure, readily accommodating the diverse needs of businesses, regardless of size. Efidem is dedicated to enhancing business communication, employing technologies that streamline the management of communication channels such as email, SMS, fax, voice, and postal services; all available through an API integrated into your information system or in a SaaS model for added flexibility. Recognizing the uniqueness of each business and its specific requirements, we encourage you to share your specifications with us, as we are always eager to embrace new challenges and provide innovative solutions. Our commitment is to ensure your communication strategies are as effective as possible, driving success across all your endeavors.
Description
Meet Your New Customer Communications Platform
A single platform that allows customers to communicate with you via any channel. You will enjoy closer collaboration, more efficient workflows, and happier customers.
A central hub for all incoming messages allows you to collaborate more efficiently. You will be more accessible, flexible, and create better workflows using WhatsApp Business, Messenger Messenger, Livechat and Apple Business Chat.
Platform
Multichannel Inbox
Analytics & Insights
Channels & Features:
WhatsApp Business API
Social Messaging
Outbound Messaging
Livechat
Chat widget
Teams module
Smart routing
Call deflection
Tag & label management
User management
Contact management
API Access
Has API
API Access
Has API
Integrations
Apple Business Chat
Bird
CDK Global
Facebook Messenger
Google Business Messages
Google Maps
Insocial
Instagram
LINE
Microsoft 365
Integrations
Apple Business Chat
Bird
CDK Global
Facebook Messenger
Google Business Messages
Google Maps
Insocial
Instagram
LINE
Microsoft 365
Pricing Details
No price information available.
Free Trial
Free Version
Pricing Details
€15 per user per month
Free Trial
Free Version
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Vendor Details
Company Name
Efidem
Founded
2010
Country
France
Website
www.efidem.com
Vendor Details
Company Name
Saysimple
Founded
2014
Country
Netherlands
Website
saysimple.com
Product Features
CRM
Calendar/Reminder System
Call Logging
Document Storage
Email Marketing
Internal Chat Integration
Lead Scoring
Marketing Automation Integration
Mobile Access
Quotes / Proposals
Segmentation
Social Media Integration
Task Management
Territory Management
Product Features
Customer Communications Management
Batch Communications
Chat / Messaging
Content Management
Email Distribution
Interactive Content
Multi-Channel Communications
On-Demand Communications
Personalization
Print Management
Template Management
Video Content
Customer Engagement
Analytics
Churn Management
Communication Management
Community Management
Content Syndication
Feedback Collection
Gamification
Live Chat
Video Content
Live Chat
Canned Responses
Customizable Branding
Geo Targeting
Offline Form
Proactive Chat
Screen Sharing
Third Party Integration
Transfers / Routing
Website Visitor Tracking
Messaging
End-to-End Encryption (E2EE)
File Sharing
Groups / Channels
Payments
Search / Filter
Self-Destructing Messages
Stickers / GIFs
Threaded Discussion
Video Conferencing
Voice Calling
Team Chat
End-to-End Encryption (E2EE)
File Sharing
Groups / Channels
Payments
Search / Filter
Self-Destructing Messages
Stickers / GIFs
Threaded Discussion
Video Conferencing
Voice Calling