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Description
EdgeTier empowers a new wave of customer engagement teams to achieve remarkable feats: significantly enhance operational efficiency, transform agents into high performers, and effortlessly unveil hidden insights. Elevate the customer experience and swiftly adapt to emerging trends and shifts as they unfold. Receive immediate notifications on critical changes within customer dialogues, allowing your team to focus on their primary goal—connecting with customers. Let advanced yet user-friendly AI take charge of organizing, categorizing, and streamlining each interaction. Continuously coach your team to boost their effectiveness with every conversation they handle. Move beyond sporadic evaluations and gain a comprehensive understanding of each team member’s performance across all their interactions consistently. This holistic approach ensures that your team remains at the forefront of customer engagement excellence.
Description
Zowie is an enterprise-grade AI agent platform built to transform how businesses interact with customers through intelligent conversations. Instead of relying on static menus or rule-based bots, Zowie enables organizations to deploy conversational AI agents that execute real business processes end to end. These agents can manage refunds, answer inquiries, track orders, and complete complex operational tasks with speed and precision. The platform provides a no-heavy-code environment for building and orchestrating agents that operate consistently across voice, email, chat, and social channels. Powered by Zowie Intelligence, every interaction is deterministic and fully auditable, ensuring accuracy and eliminating unpredictable outputs. Teams can monitor conversations in real time, analyze performance metrics, and refine agent behavior to continuously improve outcomes. The system is built once and deployed everywhere, maintaining consistent tone and brand voice across more than 70 languages. Enterprise integrations connect seamlessly with CRM, ERP, and ecommerce systems to streamline operations. Security and compliance are core to the platform, with certifications such as GDPR, CCPA, and SOC 2. By combining automation, observability, and conversational precision, Zowie helps enterprises scale customer support while increasing satisfaction and loyalty.
API Access
Has API
Yes
API Access
Has API
No
Integrations
LiveChat
Yes
Salesforce
Yes
Zapier
Yes
Zendesk
Yes
BigCommerce
No
Gmail
Yes
Google Assistant
No
Help Scout
No
Helpshift
No
HubSpot Customer Platform
No
Integrations
LiveChat
Yes
Salesforce
Yes
Zapier
Yes
Zendesk
Yes
BigCommerce
Yes
Gmail
No
Google Assistant
Yes
Help Scout
Yes
Helpshift
Yes
HubSpot Customer Platform
Yes
Pricing Details
No price information available.
Free Trial
No
Free Version
No
Pricing Details
No price information available.
Free Trial
No
Free Version
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Customer Support
Business Hours
No
Live Rep (24/7)
No
Online Support
Yes
Customer Support
Business Hours
No
Live Rep (24/7)
No
Online Support
Yes
Types of Training
Training Docs
No
Webinars
No
Live Training (Online)
Yes
In Person
No
Types of Training
Training Docs
Yes
Webinars
Yes
Live Training (Online)
Yes
In Person
No
Vendor Details
Company Name
EdgeTier
Founded
2015
Country
Ireland
Website
www.edgetier.com
Vendor Details
Company Name
Zowie
Founded
2017
Country
United States
Website
getzowie.com
Product Features
Customer Communications Management
Batch Communications
No
Chat / Messaging
No
Content Management
No
Email Distribution
No
Interactive Content
No
Multi-Channel Communications
No
On-Demand Communications
No
Personalization
No
Print Management
No
Template Management
No
Video Content
No
Customer Engagement
Analytics
No
Churn Management
No
Communication Management
No
Community Management
No
Content Syndication
No
Feedback Collection
No
Gamification
No
Live Chat
No
Video Content
No
Product Features
Chatbot
Call to Action
No
Context and Coherence
No
Human Takeover
No
Inline Media / Videos
No
Machine Learning
No
Natural Language Processing
No
Payment Integration
No
Prediction
No
Ready-made Templates
No
Reporting / Analytics
No
Sentiment Analysis
No
Social Media Integration
No
Conversational AI
Code-free Development
No
Contextual Guidance
No
For Developers
No
Intent Recognition
No
Multi-Languages
No
Omni-Channel
No
On-Screen Chats
No
Pre-configured Bot
No
Reusable Components
No
Sentiment Analysis
No
Speech Recognition
No
Speech Synthesis
No
Virtual Assistant
No
