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Average Ratings 0 Ratings

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ease
features
design
support

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Write a Review

Description

You have the option to develop a survey entirely from the ground up using your own concepts, modify one of the 50 pre-designed templates available for you, or simply replicate a previous survey you've conducted. With over 19 different question formats to choose from—including open-ended and closed questions, single or multiple-choice options, scales, ratings, sliders, matrices, and more—you can tailor your surveys to enhance their appeal. Moreover, you can personalize them by adjusting fonts, colors, styles, sizes, and even add your company logo, images, and videos for better engagement. Additionally, implement conditional logic using filters, page logic, and dynamic questions to create a more interactive experience. For an even broader reach, you can create surveys in multiple languages, ensuring that your survey is accessible to all the audiences you wish to target. This flexibility allows you to engage with respondents in a way that best suits their preferences and enhances the overall response quality.

Description

In today's highly competitive global business environment, attracting new customers and strengthening loyalty to existing customers is a challenge. Contact centers are expected to deliver the maximum positive results. How can you survey this? Pointel Survey360 simplifies the process. Survey360 allows you to create and conduct surveys in order to collect customer feedback and customer experience data. You will receive accurate, detailed information about customer expectations and contact centers operations. This data can be analyzed quickly to help you retain and gain new customers. Pointel Survey360 won the Gold Award for Most Innovative Technology at the 17th Contact Center World Awards. We are proud to have won the competition with over 2000 participants from 80 countries in the contact center industry.

API Access

Has API

API Access

Has API

Screenshots View All

Screenshots View All

Integrations

Salesforce

Integrations

Salesforce

Pricing Details

No price information available.
Free Trial
Free Version

Pricing Details

No price information available.
Free Trial
Free Version

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Vendor Details

Company Name

EasyGoingSurvey

Founded

2005

Country

Spain

Website

www.easygoingsurvey.com

Vendor Details

Company Name

Pointel

Founded

1999

Country

United States

Website

www.pointel.com

Product Features

Survey

Custom Survey URLs
Data Analysis Tools
Email Marketing
Mobile Survey
Offline Response Collection
Paper Survey
Question Branching
Question Library
Site Intercept Survey
Skip Logic
Supports Audio / Images / Video

Product Features

Survey

Custom Survey URLs
Data Analysis Tools
Email Marketing
Mobile Survey
Offline Response Collection
Paper Survey
Question Branching
Question Library
Site Intercept Survey
Skip Logic
Supports Audio / Images / Video

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