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Average Ratings 0 Ratings

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ease
features
design
support

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Description

Utilize insights from Dynamics 365 Field Service or gather asset details and seamlessly connect them with the Microsoft Power Platform or various enterprise applications. Minimize travel expenses and avoid delays by conducting remote inspections that incorporate videos, screenshots, and annotations directly on your devices. Additionally, you can initiate the Dynamics 365 Remote Assist mobile app right from a Field Service mobile booking and record call details in the timeline of the corresponding work order for better tracking and efficiency. This integration not only streamlines your operations but also enhances overall service delivery.

Description

ServiceMax Zinc is a cutting-edge collaboration platform that empowers field service teams by facilitating real-time communication and expert assistance. It integrates smoothly with ServiceMax products, providing technicians with tools for video calls, live annotations, and AI-driven task management. Zinc enhances service operations by automating routine tasks, sharing critical information instantly, and ensuring that teams stay aligned on every service request. With its focus on reducing repair times and enhancing team engagement, Zinc enables companies to improve customer satisfaction and field service efficiency.

API Access

Has API

API Access

Has API

Screenshots View All

Screenshots View All

Integrations

Acterys
BUILDFitters
Box
Caliach Vision
Citrix Workspace
Desktop.com
Dropbox
Dynamics 365 Field Service
Egnyte
Google Drive
Greenhouse
HiBob
Indent
Kanverse
Microsoft OneDrive
Rambox
Saleshood
SiteOne Services
The Asset Guardian EAM (TAG)
VisualSP

Integrations

Acterys
BUILDFitters
Box
Caliach Vision
Citrix Workspace
Desktop.com
Dropbox
Dynamics 365 Field Service
Egnyte
Google Drive
Greenhouse
HiBob
Indent
Kanverse
Microsoft OneDrive
Rambox
Saleshood
SiteOne Services
The Asset Guardian EAM (TAG)
VisualSP

Pricing Details

$65 per user per month
Free Trial
Free Version

Pricing Details

No price information available.
Free Trial
Free Version

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Vendor Details

Company Name

Microsoft Dynamics 365

Founded

2016

Country

United States

Website

dynamics.microsoft.com/en-us/mixed-reality/remote-assist/

Vendor Details

Company Name

PTC

Founded

1985

Country

United States

Website

www.ptc.com/en/products/servicemax/zinc

Product Features

Collaboration

Brainstorming
Calendar Management
Chat / Messaging
Contact Management
Content Management
Document Management
Project Management
Real Time Editing
Task Management
Version Control
Video Conferencing

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Alternatives

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