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Average Ratings 0 Ratings

Total
ease
features
design
support

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Write a Review

Description

Dropcountr offers robust yet user-friendly software for water analytics and customer engagement that seamlessly integrates with any meter, irrespective of its manufacturer or reading frequency. With Dropcountr CLEAR, utilities gain insights into customer habits, manage water efficiency budgets for both indoor and outdoor use, effectively respond to service inquiries, and interact with clients through contemporary communication platforms. Meanwhile, homeowners can utilize Dropcountr HOME, a dedicated customer portal, to gain insights into their water consumption, benchmark their usage against neighbors, achieve personal conservation goals, and take advantage of important rebates and utility updates. This cloud-based solution enhances data analytics and fosters customer engagement, turning water meter data into practical information beneficial for both utility personnel and their clientele. By leveraging preferred technologies to connect with customers, utilities can lower their service call volumes, automate notifications, and shift towards digital communication methods. Ultimately, this approach not only meets customer expectations but also boosts overall satisfaction levels among users. By embracing these innovations, both utilities and homeowners can work towards more sustainable water management practices.

Description

UST IQ for AMI Analytics streamlines the entire data engineering process, managing everything from the ingestion of large-scale, high-frequency metering data to delivering comprehensive insights, allowing AMI business operations to prioritize essential decision-making over IT infrastructure concerns. It efficiently collects both real-time and historical data, including meter readings, events, alarms, GIS information, and external data sources, and transforms this information into query-ready formats using a cloud-native, microservices architecture. This setup supports self-service querying, location-aware and role-specific analytics, and proactive exception management, providing operations teams with crucial insights regarding network anomalies, meter performance, outages, and environmental data such as seismic activity or weather patterns. By doing so, it enhances the ability to optimize field crew deployment, avert expensive failures, and improve restoration efforts. The system processes vast quantities of data, handling hundreds of millions of records each day through low-latency micro-batching, typically in 5-minute intervals, while also offering features like 30-day rolling averages and alert-triggered notifications to further support operational efficiency. This comprehensive approach not only accelerates data processing but also ensures that actionable insights are readily available when needed, ultimately leading to improved operational effectiveness.

API Access

Has API

API Access

Has API

Screenshots View All

Screenshots View All

Integrations

Itron Enterprise Meter Data Management

Integrations

Itron Enterprise Meter Data Management

Pricing Details

No price information available.
Free Trial
Free Version

Pricing Details

No price information available.
Free Trial
Free Version

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Vendor Details

Company Name

Dropcountr

Founded

2013

Country

United States

Website

www.dropcountr.com

Vendor Details

Company Name

UST

Country

United States

Website

www.ust.com/en/what-we-do/digital-transformation/data-analytics/ust-iq/ami

Product Features

Customer Engagement

Analytics
Churn Management
Communication Management
Community Management
Content Syndication
Feedback Collection
Gamification
Live Chat
Video Content

Utility Management Systems

Billing & Invoicing
Cable
Customer Management
Demand Planning
Electricity
Natural Gas
Plant Management
Service Call Management
Trash
Water
Work Order Management
Workforce Management

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