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Average Ratings 0 Ratings
Description
Dropcountr offers robust yet user-friendly software for water analytics and customer engagement that seamlessly integrates with any meter, irrespective of its manufacturer or reading frequency. With Dropcountr CLEAR, utilities gain insights into customer habits, manage water efficiency budgets for both indoor and outdoor use, effectively respond to service inquiries, and interact with clients through contemporary communication platforms. Meanwhile, homeowners can utilize Dropcountr HOME, a dedicated customer portal, to gain insights into their water consumption, benchmark their usage against neighbors, achieve personal conservation goals, and take advantage of important rebates and utility updates. This cloud-based solution enhances data analytics and fosters customer engagement, turning water meter data into practical information beneficial for both utility personnel and their clientele. By leveraging preferred technologies to connect with customers, utilities can lower their service call volumes, automate notifications, and shift towards digital communication methods. Ultimately, this approach not only meets customer expectations but also boosts overall satisfaction levels among users. By embracing these innovations, both utilities and homeowners can work towards more sustainable water management practices.
Description
Metron's software is anchored by WaterScope®, a sophisticated cloud-based platform designed for water data management and analytics, which gathers usage information every minute from smart water meters and cellular registers, providing utilities, municipalities, and various property types—including commercial, residential, and multi-family housing—with comprehensive insights into water consumption patterns. WaterScope processes high-resolution data by validating and enhancing it for precision, subsequently converting it into actionable insights and billing information while ensuring smooth integration with pre-existing billing and operational systems, which facilitates automated reporting, trend analysis, and the detection of leaks and anomalies, thus optimizing workflows. The platform also features specialized applications, such as WaterScope Classic for meter management and billing integration, WaterScope PLUS for advanced business intelligence dashboards, and a mobile app designed to assist maintenance teams, all operating on a secure cloud infrastructure that adapts to both individual properties and extensive utility networks. Furthermore, WaterScope’s capabilities empower organizations to make informed decisions based on real-time data, ultimately enhancing water conservation efforts and operational efficiency.
API Access
Has API
API Access
Has API
Pricing Details
No price information available.
Free Trial
Free Version
Pricing Details
No price information available.
Free Trial
Free Version
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Vendor Details
Company Name
Dropcountr
Founded
2013
Country
United States
Website
www.dropcountr.com
Vendor Details
Company Name
Metron
Founded
1990
Country
United States
Website
metron-us.com
Product Features
Customer Engagement
Analytics
Churn Management
Communication Management
Community Management
Content Syndication
Feedback Collection
Gamification
Live Chat
Video Content
Utility Management Systems
Billing & Invoicing
Cable
Customer Management
Demand Planning
Electricity
Natural Gas
Plant Management
Service Call Management
Trash
Water
Work Order Management
Workforce Management
Product Features
ESG
Activity Dashboard
Analytics/Reporting
Audit Management
Benchmarking
Compliance Management
Data Visualization
Document Management
Performance Metrics
Risk Assessment