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Description
We have developed the most user-friendly Knowledge Base software in the world, providing you with peace of mind at a surprisingly low cost. Effortlessly search through a multitude of articles stored in one or more databases to find the information you seek. You can seamlessly annotate articles, monitor their usage, and share them with both employees and clients, all while enjoying a network-ready solution that integrates smoothly into your current system. With an open database design, you retain full ownership of your data without any restrictions. Our flexible licensing allows full access for up to twenty computers, and you can work offline without needing an internet connection. Printing articles is a breeze, and you can customize categories, users, and layouts to suit your needs. We proudly claim to be the only software that can genuinely be labeled as the "easiest to use" Knowledge Base available today, all at an incredibly low price. By choosing our service, you take on no risk, paving the way for a more organized and efficient way to manage your knowledge. Embrace a solution that simplifies your information management and enhances collaboration.
Description
Talisma Knowledgebase enhances the capabilities of your customer service team by granting them immediate access to vital information central to your operations, which in turn leads to lower operational expenses and boosts overall business effectiveness and expansion. This platform allows service and support teams to continuously gather, develop, and enhance knowledge solutions as an integral part of their everyday tasks. Once these solutions receive approval and are published within the knowledgebase, they become instantly accessible for collaborative use across various departments and communication channels, such as phone, email, chat, and the internet. Users can conveniently customize how content is presented to different audiences by employing content rules and using branded templates for knowledge articles. Additionally, it is simple to monitor and analyze the utilization of knowledge articles, including the categories accessed, unanswered questions, customer satisfaction ratings, and much more. Comprehensive details regarding each visitor's inquiries in the knowledgebase are also recorded in the contact history, ensuring that every interaction is documented for future reference and improvement. This robust tracking capability allows organizations to refine their knowledgebase continually and address customer needs more effectively.
API Access
Has API
API Access
Has API
Integrations
Finch
Pricing Details
$29.95 one-time payment
Free Trial
Free Version
Pricing Details
No price information available.
Free Trial
Free Version
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Vendor Details
Company Name
DoyleSoft
Founded
2002
Country
United States
Website
www.doylesoft.com
Vendor Details
Company Name
Talisma
Founded
1999
Country
United States
Website
www.talisma.com/products/knowledge-base-software/
Product Features
Knowledge Management
Artificial Intelligence (AI)
Cataloging / Categorization
Collaboration
Content Management
Decision Tree
Discussion Boards
Full Text Search
Knowledge Base Management
Self Service Portal
Product Features
Knowledge Management
Artificial Intelligence (AI)
Cataloging / Categorization
Collaboration
Content Management
Decision Tree
Discussion Boards
Full Text Search
Knowledge Base Management
Self Service Portal