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Description
The DonkeyWorks Survey Platform is tailored for executing all types of field-based interview surveys on mobile devices like tablets and smartphones. Its web interface facilitates the creation of questionnaires, the monitoring of survey progress, and the analysis of collected data. Equipped with offline sync capabilities, the tablets allow survey forms to be completed in areas lacking Internet access. Organizations focused on social development and corporate social responsibility (CSR) utilize this platform to implement, oversee, and evaluate the impact of their programs on beneficiaries. Furthermore, the platform also provides personalized counseling services to those beneficiaries. Currently, DonkeyWorks is operational in over 300 districts across more than 20 states in India and has extended its reach internationally. As part of the NASSCOM 10,000 Startups initiative, it is currently incubated at the NASSCOM Warehouse in Noida, India, and receives additional support from Google. The platform continues to evolve and improve to better serve the needs of its users.
Description
In today's highly competitive global business environment, attracting new customers and strengthening loyalty to existing customers is a challenge. Contact centers are expected to deliver the maximum positive results. How can you survey this? Pointel Survey360 simplifies the process. Survey360 allows you to create and conduct surveys in order to collect customer feedback and customer experience data. You will receive accurate, detailed information about customer expectations and contact centers operations. This data can be analyzed quickly to help you retain and gain new customers.
Pointel Survey360 won the Gold Award for Most Innovative Technology at the 17th Contact Center World Awards. We are proud to have won the competition with over 2000 participants from 80 countries in the contact center industry.
API Access
Has API
API Access
Has API
Pricing Details
No price information available.
Free Trial
Free Version
Pricing Details
No price information available.
Free Trial
Free Version
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Vendor Details
Company Name
DonkeyWorks
Founded
2016
Country
India
Website
www.donkeyworks.in/
Vendor Details
Company Name
Pointel
Founded
1999
Country
United States
Website
www.pointel.com
Product Features
Survey
Custom Survey URLs
Data Analysis Tools
Email Marketing
Mobile Survey
Offline Response Collection
Paper Survey
Question Branching
Question Library
Site Intercept Survey
Skip Logic
Supports Audio / Images / Video
Product Features
Survey
Custom Survey URLs
Data Analysis Tools
Email Marketing
Mobile Survey
Offline Response Collection
Paper Survey
Question Branching
Question Library
Site Intercept Survey
Skip Logic
Supports Audio / Images / Video