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Description
DokuWiki stands out as an intuitive and adaptable Open Source wiki platform that operates without the need for a database. Its appeal lies in its straightforward and easily comprehensible syntax, which users appreciate. Additionally, the platform's straightforward maintenance, backup procedures, and seamless integration make it a top choice among administrators. With built-in access controls and authentication features, DokuWiki proves especially beneficial in corporate environments, while its extensive array of plugins, contributed by an active community, expands its functionality well beyond that of a conventional wiki. So, why opt for DokuWiki? This software is favored for its numerous benefits compared to other wiki solutions, including its easy installation process, minimal system requirements, comprehensive Access Control Lists, and a wide selection of extensions. Furthermore, it supports over 50 languages and is compatible across various devices, reinforcing its status as an Open Source solution. For those interested, additional information about DokuWiki's features is available. Use cases are varied and include events like the DokuWiki Hackfest in London in 2012, showcasing the platform's adaptability. Wikis built with DokuWiki can be updated swiftly, with the capability to add new pages effortlessly, and the system is designed to foster collaboration while keeping a detailed record of all modifications. This makes DokuWiki a compelling option for teams aiming for efficiency and transparency in their documentation efforts.
Description
Implementing enterprise knowledge management software enhances support capabilities by leveraging AI to optimize both agent-driven and self-service assistance. Foster a culture of knowledge sharing that significantly elevates the customer experience while distributing knowledge throughout your organization. Equip every team member with access to a centralized repository where they can both contribute to and access crucial support information. This approach facilitates a rich, multi-channel experience for users. By integrating AI-driven search functionalities, intuitive designs, gamification elements, and federated content from various sources, you can ensure an exceptional experience for customers. Maintain high engagement levels by regularly updating your knowledge base and identifying any gaps that may exist. Additionally, interactive dashboards provide valuable insights into the overall health of your knowledge repository, along with data regarding its usage, effectiveness, and overall adoption. Ultimately, a well-managed knowledge base not only improves support but also empowers users to collaborate more effectively.
API Access
Has API
API Access
Has API
Integrations
Helpinator
Kamatera
Mermaid Chart
RoseHosting
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Integrations
Helpinator
Kamatera
Mermaid Chart
RoseHosting
Solve Media CAPTCHA TYPE-IN
Pricing Details
No price information available.
Free Trial
Free Version
Pricing Details
No price information available.
Free Trial
Free Version
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Vendor Details
Company Name
DokuWiki
Founded
2004
Country
Germany
Website
www.dokuwiki.org/dokuwiki
Vendor Details
Company Name
Upland Software
Founded
2010
Country
United States
Website
uplandsoftware.com/rightanswers/
Product Features
Knowledge Management
Artificial Intelligence (AI)
Cataloging / Categorization
Collaboration
Content Management
Decision Tree
Discussion Boards
Full Text Search
Knowledge Base Management
Self Service Portal
Product Features
Knowledge Management
Artificial Intelligence (AI)
Cataloging / Categorization
Collaboration
Content Management
Decision Tree
Discussion Boards
Full Text Search
Knowledge Base Management
Self Service Portal