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Average Ratings 0 Ratings

Total
ease
features
design
support

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Write a Review

Description

Dimension Labs provides a cutting-edge platform for customer observability and language data infrastructure that transforms unstructured conversational data from various channels such as chat, email, voice, surveys, and social media into structured insights ready for analytics. By leveraging AI-driven enrichment and dynamic labeling, it removes the necessity for manual tagging, effectively highlighting changing themes, customer sentiments, reasons for escalations, and requests for features. This platform consolidates inputs from multiple channels under a unified model, offering real-time dashboards, drill-down features, and context-aware analytics, which enables teams to investigate root causes, track emerging trends, and link conversation metrics to overall business results. Furthermore, Dimension Labs facilitates integration through APIs or one-click connectors with a variety of tools, including chat applications, CRMs, contact centers, survey systems, and social media platforms, ensuring effortless data ingestion from sources like Intercom, Twilio, and Slack. As a result, organizations can gain deeper insights into customer interactions and enhance their decision-making processes.

Description

Data-driven organizations, regardless of their preparedness, face significant challenges stemming from the ever-increasing volume, speed, and diversity of data. As the demand for advanced analytics intensifies, the limitations of infrastructure, time, and human resources become more pronounced. Xurmo effectively addresses these challenges with its user-friendly, self-service platform. Users can configure and ingest any type of data through a single interface effortlessly. Whether dealing with structured or unstructured data, Xurmo seamlessly incorporates it into the analysis process. Allow Xurmo to handle the heavy lifting so you can focus on configuring intelligent solutions. From developing analytical models to deploying them in an automated fashion, Xurmo provides interactive support throughout the journey. Furthermore, it enables the automation of intelligence derived from even the most intricate, rapidly changing datasets. With Xurmo, analytical models can be both customized and deployed across various data environments, ensuring flexibility and efficiency in the analytics process. This comprehensive solution empowers organizations to harness their data effectively, transforming challenges into opportunities for insight.

API Access

Has API

API Access

Has API

Screenshots View All

Screenshots View All

Integrations

8x8
Ada
Amazon Connect
Avaya Cloud Office
Capacity
Cognigy.AI
Drift
Google Analytics
Intercom
Medallia
Microsoft Bot Framework
OpenAI
Oracle Digital Assistant
Qualtrics XM Platform
QuestionPro
Rasa
Salesforce
Slack
X (Twitter)
Zendesk

Integrations

8x8
Ada
Amazon Connect
Avaya Cloud Office
Capacity
Cognigy.AI
Drift
Google Analytics
Intercom
Medallia
Microsoft Bot Framework
OpenAI
Oracle Digital Assistant
Qualtrics XM Platform
QuestionPro
Rasa
Salesforce
Slack
X (Twitter)
Zendesk

Pricing Details

No price information available.
Free Trial
Free Version

Pricing Details

No price information available.
Free Trial
Free Version

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Vendor Details

Company Name

Dimension Labs

Country

United States

Website

www.dimensionlabs.io

Vendor Details

Company Name

Xurmo

Founded

2009

Country

India

Website

www.xurmo.com

Product Features

Product Features

Big Data

Collaboration
Data Blends
Data Cleansing
Data Mining
Data Visualization
Data Warehousing
High Volume Processing
No-Code Sandbox
Predictive Analytics
Templates

Data Management

Customer Data
Data Analysis
Data Capture
Data Integration
Data Migration
Data Quality Control
Data Security
Information Governance
Master Data Management
Match & Merge

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