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Description
Dimension Labs provides a cutting-edge platform for customer observability and language data infrastructure that transforms unstructured conversational data from various channels such as chat, email, voice, surveys, and social media into structured insights ready for analytics. By leveraging AI-driven enrichment and dynamic labeling, it removes the necessity for manual tagging, effectively highlighting changing themes, customer sentiments, reasons for escalations, and requests for features. This platform consolidates inputs from multiple channels under a unified model, offering real-time dashboards, drill-down features, and context-aware analytics, which enables teams to investigate root causes, track emerging trends, and link conversation metrics to overall business results. Furthermore, Dimension Labs facilitates integration through APIs or one-click connectors with a variety of tools, including chat applications, CRMs, contact centers, survey systems, and social media platforms, ensuring effortless data ingestion from sources like Intercom, Twilio, and Slack. As a result, organizations can gain deeper insights into customer interactions and enhance their decision-making processes.
Description
Acquire profound and comprehensive understanding of your unstructured enterprise data to assess risks, lessen threats and vulnerabilities, and facilitate improved business decisions. Systematically classify, label, and arrange unstructured data on an enterprise-wide level. Foster swift, precise, and thorough identification of sensitive and high-risk files while providing in-depth insights through artificial intelligence. Ensure ongoing visibility into both newly generated and pre-existing unstructured data. Implement policy, compliance, and governance measures without the need for user manual input. Reveal hidden data while systematically classifying and organizing sensitive content and other data categories at scale, allowing for informed decisions regarding data migration strategies. Moreover, the platform supports both basic and complex file transfers across nearly any cloud service, network file system, or legacy ECM platform, all at a large scale, enhancing operational efficiency and data management. This holistic approach empowers organizations to not only manage their data effectively but also harness it for strategic advantage.
API Access
Has API
API Access
Has API
Integrations
8x8
Ada
Amazon Connect
Cognigy.AI
Drift
Dropbox
Facebook Messenger
Genesys Cloud CX
Google Workspace
Kore.ai
Integrations
8x8
Ada
Amazon Connect
Cognigy.AI
Drift
Dropbox
Facebook Messenger
Genesys Cloud CX
Google Workspace
Kore.ai
Pricing Details
No price information available.
Free Trial
Free Version
Pricing Details
No price information available.
Free Trial
Free Version
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Vendor Details
Company Name
Dimension Labs
Country
United States
Website
www.dimensionlabs.io
Vendor Details
Company Name
DryvIQ
Founded
2011
Country
United States
Website
dryviq.com
Product Features
Product Features
Data Discovery
Contextual Search
Data Classification
Data Matching
False Positives Reduction
Self Service Data Preparation
Sensitive Data Identification
Visual Analytics
Data Governance
Access Control
Data Discovery
Data Mapping
Data Profiling
Deletion Management
Email Management
Policy Management
Process Management
Roles Management
Storage Management
Integration
Dashboard
ETL - Extract / Transform / Load
Metadata Management
Multiple Data Sources
Web Services