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Average Ratings 0 Ratings

Total
ease
features
design
support

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Write a Review

Description

Dimension Labs provides a cutting-edge platform for customer observability and language data infrastructure that transforms unstructured conversational data from various channels such as chat, email, voice, surveys, and social media into structured insights ready for analytics. By leveraging AI-driven enrichment and dynamic labeling, it removes the necessity for manual tagging, effectively highlighting changing themes, customer sentiments, reasons for escalations, and requests for features. This platform consolidates inputs from multiple channels under a unified model, offering real-time dashboards, drill-down features, and context-aware analytics, which enables teams to investigate root causes, track emerging trends, and link conversation metrics to overall business results. Furthermore, Dimension Labs facilitates integration through APIs or one-click connectors with a variety of tools, including chat applications, CRMs, contact centers, survey systems, and social media platforms, ensuring effortless data ingestion from sources like Intercom, Twilio, and Slack. As a result, organizations can gain deeper insights into customer interactions and enhance their decision-making processes.

Description

Monitor the advancement towards corporate objectives through your favorite applications, including Slack and various channels. Share insights, metrics, and trends while celebrating achievements to foster growth. Setting up Droyd is a breeze with just three straightforward steps. Promote team engagement by sharing trends, fostering ownership, and ensuring alignment across the board. By aggregating your business metrics directly from the source, you create a reliable foundation for your data. Enhance team accountability with a centralized hub for operational insights. Recognizing that individuals have unique habits, Droyd allows you to merge metrics into easy-to-read reports and customize the timing and delivery of these insights. This streamlined approach leads to improved outcomes with less effort. With Droyd, you can track milestones and identify trends that enhance collaboration. Effortlessly view your progress against specific goals or historical data through Slack, all automated. Connect seamlessly with any data source, whether it’s your CRM, billing software, or data warehouse, and compile KPIs to be dispatched to your preferred communication channel. The setup for metrics and reporting schedules is accomplished in no time, making it easier for teams to stay informed and aligned. This ensures everyone is on the same page and working towards a common goal.

API Access

Has API

API Access

Has API

Screenshots View All

Screenshots View All

Integrations

Salesforce
Slack
8x8
Amazon Connect
ChartMogul
Genesys Cloud CX
HubSpot CRM
HubSpot Customer Platform
Intercom
Kik
LiveChat
Medallia
Microsoft Bot Framework
Oracle Digital Assistant
Qualtrics XM Platform
QuestionPro
Zapier
Zendesk
lemlist

Integrations

Salesforce
Slack
8x8
Amazon Connect
ChartMogul
Genesys Cloud CX
HubSpot CRM
HubSpot Customer Platform
Intercom
Kik
LiveChat
Medallia
Microsoft Bot Framework
Oracle Digital Assistant
Qualtrics XM Platform
QuestionPro
Zapier
Zendesk
lemlist

Pricing Details

No price information available.
Free Trial
Free Version

Pricing Details

$50 per month
Free Trial
Free Version

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Vendor Details

Company Name

Dimension Labs

Country

United States

Website

www.dimensionlabs.io

Vendor Details

Company Name

Droyd

Country

France

Website

www.droyd.io

Product Features

Product Features

Internal Communications

App Integration
Blogs
Chat/Messaging
Email Management
Employee Directory
Event Calendar
Newsletter Management
Photo Gallery
Social Sharing
Survey Management
Telephony
Video Chat
Voice Chat

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