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Average Ratings 0 Ratings

Total
ease
features
design
support

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Write a Review

Description

DigitalDesk is a service desk solution tailored for freelancers and digital agencies, offering essential tools that enable you to provide excellent customer support to your clients, ensuring they receive timely assistance when needed. With its user-friendly interface and efficient features, DigitalDesk helps streamline the support process, enhancing client satisfaction and engagement.

Description

As a consultancy or agency, your primary focus is on achieving the specific objectives set by your clients, and the importance of digital solutions in that process is continually increasing. By utilizing internalDesk, you can effectively address multiple challenges simultaneously. This innovative internal communication and collaboration platform adapts in tandem with your client’s company, ensuring that you consistently provide significant value and measurable outcomes. As a result of delivering improved business performance for your clients more frequently, you will find that they reward you with additional opportunities for engagement. Ultimately, this creates reliable streams of recurring revenue and enhances profit margins for your agency. Furthermore, internalDesk not only encompasses all the standard functionalities expected from a platform but goes beyond that. This is the key advantage. Thanks to our intelligent modular design, the platform grows in alignment with the evolving needs of your clients' businesses. There is no secret formula to dismantling silos, fostering the exchange of best practices, or facilitating more informed decision-making through a collaborative network; rather, it’s about leveraging the right tools to drive success.

API Access

Has API No 

API Access

Has API Yes 

Screenshots View All

No images available

Screenshots View All

Integrations

Bitbucket Yes 
GitHub Yes 
GitLab Yes 
Microsoft Teams Yes 
Slack Yes 
Vimeo No 
YouTube No 

Integrations

Bitbucket No 
GitHub No 
GitLab No 
Microsoft Teams No 
Slack No 
Vimeo Yes 
YouTube Yes 

Pricing Details

$18.99/month
$12.75/month if billed annually
Free Trial No 
Free Version Yes 

Pricing Details

€4 per user per month
Free Trial No 
Free Version No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App Yes 
iPad App Yes 
Android App Yes 
Windows No 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours No 
Live Rep (24/7) Yes 
Online Support No 

Customer Support

Business Hours No 
Live Rep (24/7) No 
Online Support Yes 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) No 
In Person No 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) Yes 
In Person No 

Vendor Details

Company Name

DigitalDesk Solutions

Founded

2021

Country

United Kingdom

Website

digitaldesk.app

Vendor Details

Company Name

internalDesk

Founded

2012

Country

Sweden

Website

internaldesk.com

Product Features

Agile Project Management Tools

Backlog Management No 
Feedback Management No 
Gantt/Timeline View No 
Kanban Board No 
Prioritization No 
Request Management No 
Resource Management No 
Retrospectives Management No 
Status Tracking No 
Supports Scrum No 
Team Management No 
Template Management No 
Workflow Management No 

IT Service

Contract Management No 
IT Asset Management No 
Incident Management No 
Knowledge Management No 
Release Management No 
Self Service Portal No 
Service Catalog No 
Service Reporting No 
Ticket Management No 

Kanban

Collaboration Tools No 
Dependency Tracking No 
KPI Monitoring No 
Milestone Tracking No 
Multi-Board No 
Prioritization No 
Project Planning No 
Roadmapping No 
Supports Scrum No 
Task Management No 
Time Tracking No 

Professional Services Automation

Billing & Invoicing No 
CRM No 
Client Portal No 
Collaboration Tools No 
Document Management No 
Portfolio Management No 
Project Management No 
Proposal Generation No 
Quote Management No 
Resource Management No 
Time & Expense Tracking No 

Product Features

Collaboration

Brainstorming No 
Calendar Management Yes 
Chat / Messaging No 
Contact Management No 
Content Management No 
Document Management No 
Project Management No 
Real Time Editing Yes 
Task Management No 
Version Control No 
Video Conferencing Yes 

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