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Average Ratings 1 Rating

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features
design
support

Description

DigiSense360 is an innovative platform for digital shelf analytics that provides brands and retailers with real-time monitoring of their digital presence. It empowers users with crucial insights into various key performance indicators, such as product search share, competitor analysis, content assessments, pricing strategies, and brand reputation, all aimed at improving overall channel effectiveness. Additionally, the platform offers valuable information regarding stock levels, market trends, content adherence, customer feedback, and MAP violations, all of which can significantly boost e-commerce profitability and sales figures. By offering an accurate and thorough perspective on product performance across various digital shelves and marketplaces, DigiSense360 enables brands to refine their omnichannel strategies. This optimization leads to the delivery of more consistent and satisfying customer experiences, ensuring that brands remain competitive in the ever-evolving digital landscape.

Description

HelpShelf integrates the support tools and resources you currently use into a streamlined single widget. This consolidation minimizes clutter in your navigation bar, providing a straightforward and easily accessible destination for your customers. The key to lowering support requests lies in delivering the appropriate content when it's most needed. By simply linking the resources your company utilizes, HelpShelf takes care of the rest. Given that your SaaS or web application is likely to have many pages, HelpShelf analyzes user search behavior and interactions on each page to enhance content recommendations for upcoming users. This intelligent optimization ensures that your support resources are always relevant and available, ultimately leading to a better user experience.

API Access

Has API No 

API Access

Has API No 

Screenshots View All

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Screenshots View All

Integrations

Chaport No 
Chatra No 
Collect.chat No 
Continually No 
Customerly No 
Dashly No 
Facebook Messenger No 
Freshchat No 
Freshdesk No 
Gist No 
Gorgias No 
Help Scout No 
HubSpot CRM No 
HubSpot Customer Platform No 
Intercom No 
Kayako No 
Quriobot No 
Wix Answers No 
tawk.to No 

Integrations

Chaport Yes 
Chatra Yes 
Collect.chat Yes 
Continually Yes 
Customerly Yes 
Dashly Yes 
Facebook Messenger Yes 
Freshchat Yes 
Freshdesk Yes 
Gist Yes 
Gorgias Yes 
Help Scout Yes 
HubSpot CRM Yes 
HubSpot Customer Platform Yes 
Intercom Yes 
Kayako Yes 
Quriobot Yes 
Wix Answers Yes 
tawk.to Yes 

Pricing Details

$50
Free Trial Yes 
Free Version No 

Pricing Details

$25 per month
Free Trial No 
Free Version No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows Yes 
Mac Yes 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours Yes 
Live Rep (24/7) Yes 
Online Support Yes 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Types of Training

Training Docs Yes 
Webinars Yes 
Live Training (Online) Yes 
In Person Yes 

Types of Training

Training Docs Yes 
Webinars Yes 
Live Training (Online) No 
In Person No 

Vendor Details

Company Name

Xtract.io Technology Solutions

Founded

2018

Country

India

Website

www.xtract.io/digisense

Vendor Details

Company Name

HelpShelf

Country

United Kingdom

Website

helpshelf.co

Product Features

Pricing Optimization

Channel Analysis No 
Competing Product Analysis No 
Forecasting No 
Market Analysis No 
Multi-Store Management No 
Price List Management No 
Price Optimization Automation No 
Pricing Analytics No 
Profitability Analysis No 
Scenario Planning No 

Product Features

Customer Service

Alerts / Escalation No 
Appointment Management No 
Call Center Management No 
Email Management No 
Knowledge Base Yes 
Live Chat Yes 
Performance Metrics No 
Queue Management No 
Self Service Portal Yes 
Social Media Integration No 
Surveys & Feedback No 
Virtual Assistant No 
Workflow Management No 

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