Average Ratings 0 Ratings
Average Ratings 0 Ratings
Description
DialOnce streamlines customer interaction journeys, whether through voice or digital means, ensuring that clients are directed to the most appropriate channel to meet their needs. Customer satisfaction is both measured and validated by our clients, as well as by independent consulting agencies. We provide guidance towards the most effective solution to enhance First Contact Resolution. Additionally, we promote the adoption of digital and self-service support options. Our omnichannel approach allows for real-time oversight of customer journeys, ensuring optimal management. By offering solutions that address 100% of your calls, we optimize availability and reduce operational costs associated with low value-added calls. Furthermore, we enhance sales productivity by enabling resources to focus on outbound calls. The promotion of self-service solutions not only lowers processing costs but also aids in achieving First Contact Resolution. Ultimately, our comprehensive omnichannel overview facilitates the orchestration of customer relationships by continuously monitoring the effectiveness of your solutions and contact paths. This results in improved customer experience and operational efficiency.
Description
Tempest enables teams to ship high-quality code more quickly by offering an out-of-the-box developer self-service platform that eliminates lengthy setup times. It equips developers with the tools they need to independently build, deploy, and manage applications, all while ensuring security and compliance through built-in guardrails. By combining a comprehensive service catalog, software ownership insights, and seamless automation, Tempest helps organizations streamline workflows, enhance developer efficiency, and achieve faster delivery, maximizing the impact of their engineering efforts.
API Access
Has API
API Access
Has API
Integrations
Amazon Web Services (AWS)
GitHub
Google Cloud Platform
Kubernetes
PagerDuty
Integrations
Amazon Web Services (AWS)
GitHub
Google Cloud Platform
Kubernetes
PagerDuty
Pricing Details
No price information available.
Free Trial
Free Version
Pricing Details
$10/month/user
Free Trial
Free Version
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Vendor Details
Company Name
Dial Once
Founded
2014
Country
France
Website
dial-once.com
Vendor Details
Company Name
Tempest DX
Founded
2023
Country
United States
Website
www.tempestdx.com
Product Features
Customer Service
Alerts / Escalation
Appointment Management
Call Center Management
Email Management
Knowledge Base
Live Chat
Performance Metrics
Queue Management
Self Service Portal
Social Media Integration
Surveys & Feedback
Virtual Assistant
Workflow Management