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Average Ratings 3 Ratings
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Description
Introducing a remarkably swift neural engine designed for the future of customer support and software development. This innovative solution harnesses the capabilities of LLMs and advanced analytics to transform your engagement with customers. It features automated routing, collaboration, and triaging mechanisms that address customer needs instantly. Enhance your support team’s efficiency and minimize incoming inquiries using cutting-edge AI technology. Additionally, it bridges development teams with customer experiences to ensure their impact is felt across the board. By effectively triaging customer feedback, you’ll receive actionable insights for product improvements. This collaborative environment fosters software development and customer support in unison. With features like live chat, ticket management, and engineering issue tracking all in one location, it streamlines communication and problem resolution. Tailor your platform to meet specific requirements through customizable objects, views, and additional options. Expand your capabilities using APIs and webhooks, enabling you to build, test, deploy, and release your own automated solutions. You’ll have the ability to map work, customer interactions, and product data seamlessly within a single system. This modern infrastructure supports cloud-native scalability, accommodating millions of users efficiently. It delivers consumer-grade, real-time experiences through text, audio, and video formats while maintaining enterprise-level security and compliance standards. As a result, businesses can confidently engage with their customers while innovating and adapting to their needs in a dynamic market.
Description
An agile planning and tracking tool. Zoho Sprints is an agile tool that's clutter-free and allows you to be ready for change while still delivering great products on time. Plan to adapt to change. To deliver incremental value, break down your work into user stories. Get early feedback to ensure that you ship products that customers actually want. Ship quickly. Ship immediately Our release reports will help you plan your releases and keep track of your progress. Our Jenkins integration and release management module will ensure that nothing gets lost. You can track your progress on the board. You can track the progress of your sprints using the Scrum Board or Sprint Dashboard. You can customize your workflow to meet your team's needs and dive into contextualized swimlane views. Collaboration with cross-functional teams is a key virtue of agile teams. Teams can use the status timeline to identify bottlenecks and foster a culture of continuous improvement.
API Access
Has API
Yes
API Access
Has API
No
Integrations
Bitbucket
Yes
GitHub
Yes
GitLab
Yes
Gmail
Yes
Jira
Yes
Slack
Yes
Zendesk
Yes
Airtable
No
Basecamp
No
Discord
Yes
Integrations
Bitbucket
Yes
GitHub
Yes
GitLab
Yes
Gmail
Yes
Jira
Yes
Slack
Yes
Zendesk
Yes
Airtable
Yes
Basecamp
Yes
Discord
No
Pricing Details
$9.99 per month
Free Trial
Yes
Free Version
Yes
Pricing Details
$1/user/month
Starter edition : $1/user/month, billed annually, 12 users by default
Elite edition : $3/user/month, billed monthly
Premier edition : $6/user/month, billed monthly
Elite edition : $3/user/month, billed monthly
Premier edition : $6/user/month, billed monthly
Free Trial
Yes
Free Version
Yes
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
Yes
iPad App
Yes
Android App
Yes
Windows
No
Mac
No
Linux
No
Chromebook
No
Customer Support
Business Hours
No
Live Rep (24/7)
Yes
Online Support
Yes
Customer Support
Business Hours
Yes
Live Rep (24/7)
Yes
Online Support
Yes
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
Yes
In Person
No
Types of Training
Training Docs
Yes
Webinars
Yes
Live Training (Online)
Yes
In Person
No
Vendor Details
Company Name
DevRev
Founded
2020
Country
United States
Website
devrev.ai/
Vendor Details
Company Name
Zoho
Founded
1996
Country
India
Website
www.zoho.com/sprints/
Product Features
Chatbot
Call to Action
No
Context and Coherence
No
Human Takeover
No
Inline Media / Videos
No
Machine Learning
No
Natural Language Processing
No
Payment Integration
No
Prediction
No
Ready-made Templates
No
Reporting / Analytics
No
Sentiment Analysis
No
Social Media Integration
No
Customer Service
Alerts / Escalation
No
Appointment Management
No
Call Center Management
No
Email Management
No
Knowledge Base
No
Live Chat
No
Performance Metrics
No
Queue Management
No
Self Service Portal
No
Social Media Integration
No
Surveys & Feedback
No
Virtual Assistant
No
Workflow Management
No
Help Desk
Alerts / Escalation
No
Automated Routing
No
Community Forums
No
Customizable Branding
No
Document Storage
No
Email Integration
No
IT Asset Management
No
Incident Management
No
Interaction Tracking
No
Knowledge Base
No
Known Issue Management
No
Live Chat
No
Multi-Channel Communication
No
Multiple Brands / Products
No
Network Monitoring
No
Real-time Chat
No
Self Service Portal
No
Service Level Agreement (SLA) Management
No
Ticket Management
No
Issue Tracking
Assignment Management
No
Dashboard
No
Escalation Management
No
Issue Auditing
No
Issue Scheduling
No
Knowledge Base
No
Project Management
No
Recurring Issues
No
Scheduling
No
Task Management
No
Live Chat
Canned Responses
No
Customizable Branding
No
Geo Targeting
No
Offline Form
No
Proactive Chat
No
Screen Sharing
No
Third Party Integration
No
Transfers / Routing
No
Website Visitor Tracking
No
Product Management
Collaboration
No
Feedback Collection
No
Idea Management
No
Milestone Tracking
No
Prioritization
No
Product Roadmapping
No
Release Management
No
Requirements Management
No
Resource Management
No
Workflow Management
No
Product Roadmap
Collaboration
No
Content Import / Export
No
Diagramming
No
Drag & Drop
No
Feature Management
No
Milestone Tracking
No
Prioritization
No
Requirements Management
No
Workflow Management
No
Product Features
Agile Project Management Tools
Backlog Management
Yes
Feedback Management
No
Gantt/Timeline View
Yes
Kanban Board
No
Prioritization
Yes
Request Management
No
Resource Management
No
Retrospectives Management
No
Status Tracking
Yes
Supports Scrum
Yes
Team Management
Yes
Template Management
Yes
Workflow Management
No
Application Development
Access Controls/Permissions
No
Code Assistance
No
Code Refactoring
No
Collaboration Tools
Yes
Compatibility Testing
No
Data Modeling
No
Debugging
No
Deployment Management
No
Graphical User Interface
No
Mobile Development
Yes
No-Code
No
Reporting/Analytics
No
Software Development
Yes
Source Control
No
Testing Management
No
Version Control
No
Web App Development
No
Bug Tracking
Backlog Management
Yes
Filtering
Yes
Issue Tracking
Yes
Release Management
No
Task Management
Yes
Ticket Management
Yes
Workflow Management
No
Collaboration
Brainstorming
Yes
Calendar Management
No
Chat / Messaging
No
Contact Management
No
Content Management
No
Document Management
No
Project Management
Yes
Real Time Editing
No
Task Management
Yes
Version Control
No
Video Conferencing
No
IT Project Management
Bug Tracking
Yes
Issue Management
Yes
Milestone Tracking
Yes
Percent-Complete Tracking
No
Portfolio Management
No
Prioritization
Yes
Product Roadmapping
No
Requirements Management
Yes
Resource Management
No
Status Tracking
Yes
Supports Agile
Yes
Supports Scrum
Yes
Task Management
Yes
Testing / QA Management
Yes
Time & Expense Tracking
No
Product Management
Collaboration
Yes
Feedback Collection
No
Idea Management
Yes
Milestone Tracking
Yes
Prioritization
Yes
Product Roadmapping
No
Release Management
No
Requirements Management
No
Resource Management
Yes
Workflow Management
No
Product Roadmap
Collaboration
Yes
Content Import / Export
Yes
Diagramming
No
Drag & Drop
Yes
Feature Management
Yes
Milestone Tracking
Yes
Prioritization
Yes
Requirements Management
No
Workflow Management
No
Productivity
Collaboration
Yes
Database Creation
No
Document Creation
No
File Sharing
No
Notes Management
No
Office Suite
No
Presentation Tools
No
Project Management
Yes
Task Management
Yes
Team Chat
Yes
Project Management
Agile Methodologies
Yes
Budget Management
No
Client Portal
No
Collaboration Tools
No
Cost-to-Completion Tracking
No
Customizable Templates
No
Gantt Charts
No
Idea Management
No
Kanban Board
No
Milestone Tracking
Yes
Portfolio Management
No
Resource Management
No
Time & Expense Tracking
No
Traditional Methodologies
No
Scrum
Backlog Management
Yes
Collaboration Board
Yes
Daily Reports
Yes
Iteration Management
Yes
KPI Monitoring
No
Milestone Tracking
Yes
Prioritization
Yes
Progress Tracking
Yes
Release Planning
Yes
Roadmapping
No
Sprint Planning
Yes
Task Management
Yes
Task Management
Collaboration
No
Create Subtasks
Yes
Gamification
No
Gantt Charts
No
Mobile Access
No
Percent-Complete Tracking
No
Progress Tracking
No
Recurring Tasks
No
Reporting/Analytics
Yes
Spreadsheet View
No
Task Board View
No
Task Planning
No
Task Scheduling
No
Task Tracking
No
Time Tracking
Yes
To-Do List View
No
Time Tracking
Automatic Time Capture
Yes
Billable & Non-Billable Hours
Yes
Billing & Invoicing
No
Employee Database
No
Expense Tracking
No
Mobile Time Tracking
No
Multiple Billing Rates
No
Offline Time Tracking
No
Online Time Tracking
No
Overtime Calculation
No
Time per Project Reporting
No
Timesheet Management
Yes
Vacation / Leave Tracking
No
