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Description
Experience high efficiency and comprehensive reporting with advanced features, all at unbeatable prices. Leading businesses are leveraging Desk360 to enhance their customer service experience. Customize the appearance of Desk360’s chat bubbles to match your brand and extend your outreach by crafting engaging push messages across platforms like WhatsApp, Facebook, email, contact forms, live chat, and more! Streamline your workflow by consolidating all messages onto a single page. Effortlessly manage tasks with smart ticket assignments, facilitate communication among teammates, and coordinate ticket management across different teams. Desk360's support interface has been thoughtfully designed to optimize your time. With swift responses, personalized notes, and a host of other features, delight in an unmatched experience provided by Desk360. Explore the free forever plan that includes all the crucial features and key channels. Transition your ticket history data into Desk360 and activate a complimentary 6-month subscription. For newly established companies, seize the opportunity to expand your business with our enticing 3-month free offer, ensuring a smooth start to your growth journey. By choosing Desk360, you're not just getting a service; you're investing in long-term success.
Description
Mindcat Desk is a cloud-driven help desk and service desk solution designed specifically for support teams in the Gulf region. Requests made via email, phone, or a customer portal are transformed into tracked tickets, complete with reference numbers, designated owners, priority levels, status updates, and service-level deadlines. Teams have the flexibility to customize their response and resolution targets according to their work schedules, hours, and local calendars, utilizing tools like queues, escalations, pre-written replies, and reports to effectively manage their service obligations. Customers can monitor the progress of their requests through a portal and access a help center available in both Arabic and English. The interface for agents accommodates English and partial Arabic, featuring a right-to-left layout for ease of use. Hosting options are available in vendor-managed environments located in the UAE or Saudi Arabia, or organizations can choose to deploy the service in their own cloud or data center. This product is particularly beneficial for IT service desks, managed service providers, and other entities that deal with support requests that require adherence to specific response-time commitments, thereby enhancing operational efficiency and customer satisfaction. Overall, Mindcat Desk stands out as a versatile tool for organizations looking to streamline their support processes.
API Access
Has API
Yes
API Access
Has API
No
Integrations
App Store
Yes
Facebook
Yes
Facebook Messenger
Yes
Gmail
Yes
Google Play
Yes
Google Workspace
No
Instagram
Yes
Jira
Yes
Microsoft 365
No
Mindcat Inbox
No
Integrations
App Store
No
Facebook
No
Facebook Messenger
No
Gmail
No
Google Play
No
Google Workspace
Yes
Instagram
No
Jira
No
Microsoft 365
Yes
Mindcat Inbox
Yes
Pricing Details
$24 per month
Free Trial
Yes
Free Version
Yes
Pricing Details
AED 99 per agent/month
You pay per agent per month. An agent is anyone who answers or works on tickets in that month. The price per agent drops as your team grows: each band’s price applies only to the agents inside that band. Customers, staff who raise requests and one owner or admin login that only reads reports are free.
Band: AED | SAR | USD per month
1 to 5: 99 | 99 | 26.96
6 to 20: 69 | 69 | 18.79
21 to 50: 49 | 49 | 13.34
51 and up: 39 | 39 | 10.62
Worked example. An IT service desk with 20 agents pays 5 × 99 + 15 × 69 = AED 1,530 a month (SAR 1,530, about USD 416.61). With 5 agents it is AED 495. With 50 it is AED 3,000. With 100 it is AED 4,950.
How you run it changes the multiplier.
Shared: your own separate copy on our servers, in the UAE or Saudi Arabia: The agent price above | 5 agents (AED/SAR 495)
Your own servers, hosted by us in the UAE or Saudi Arabia: Agent price × 2 | AED/SAR 6,249 (USD 1,701.57)
In your own cloud or data centre, run by us: Agent price × 2, and you pay your cloud bill directly | AED/SAR 5,149 (USD 1,402.04)
Two ways to start. Up to 20 agents on the shared plan, we set you up on a fixed quick-start package, with no scoping call. From 21 agents, and at any size on your own servers or your own cloud, we set it up with you.
Quick start (we set it up): The shared plan, 1 to 20 agents | AED/SAR 2,500 (USD 680.74), fixed | Your own copy on our servers in the UAE or the Kingdom, our service desk template (groups, priorities, one SLA on your working week with public holidays, saved replies in Arabic and English), one support mailbox connected, the customer portal with your logo, your agents added from our CSV template, recorded training and guides in Arabic and English, and ticket support. No call and no on-site visit. The go-live date is counted from the day your CSV arrives. We send the payment link within 24 hours.
Managed: The shared plan from 21 agents, and every size on your own servers or your own cloud | Up to 5 agents: AED/SAR 4,900 (USD 1,334.24). 6 to 20: AED/SAR 9,900 (USD 2,695.71). 21 to 50: AED/SAR 19,900 (USD 5,418.65). Above 50: from AED/SAR 39,900, scoped in writing. | One morning with your service desk lead, then setup to a written plan. It covers your mailboxes, teams, SLAs and working calendars (your working week, public holidays and Ramadan hours), saved replies in Arabic and English, the help centre with your first articles, the customer portal in your colours, sign-in with Microsoft 365 or Google, and training. Moving tickets over from another help desk is quoted with the setup.
Billed at cost, outside the agent price. AI drafts and summaries (on your own AI account), SMS and your phone system. There are no per-ticket fees. Annual prepay takes 15% off. Prices exclude 5% UAE VAT and 15% Saudi VAT.
Band: AED | SAR | USD per month
1 to 5: 99 | 99 | 26.96
6 to 20: 69 | 69 | 18.79
21 to 50: 49 | 49 | 13.34
51 and up: 39 | 39 | 10.62
Worked example. An IT service desk with 20 agents pays 5 × 99 + 15 × 69 = AED 1,530 a month (SAR 1,530, about USD 416.61). With 5 agents it is AED 495. With 50 it is AED 3,000. With 100 it is AED 4,950.
How you run it changes the multiplier.
Shared: your own separate copy on our servers, in the UAE or Saudi Arabia: The agent price above | 5 agents (AED/SAR 495)
Your own servers, hosted by us in the UAE or Saudi Arabia: Agent price × 2 | AED/SAR 6,249 (USD 1,701.57)
In your own cloud or data centre, run by us: Agent price × 2, and you pay your cloud bill directly | AED/SAR 5,149 (USD 1,402.04)
Two ways to start. Up to 20 agents on the shared plan, we set you up on a fixed quick-start package, with no scoping call. From 21 agents, and at any size on your own servers or your own cloud, we set it up with you.
Quick start (we set it up): The shared plan, 1 to 20 agents | AED/SAR 2,500 (USD 680.74), fixed | Your own copy on our servers in the UAE or the Kingdom, our service desk template (groups, priorities, one SLA on your working week with public holidays, saved replies in Arabic and English), one support mailbox connected, the customer portal with your logo, your agents added from our CSV template, recorded training and guides in Arabic and English, and ticket support. No call and no on-site visit. The go-live date is counted from the day your CSV arrives. We send the payment link within 24 hours.
Managed: The shared plan from 21 agents, and every size on your own servers or your own cloud | Up to 5 agents: AED/SAR 4,900 (USD 1,334.24). 6 to 20: AED/SAR 9,900 (USD 2,695.71). 21 to 50: AED/SAR 19,900 (USD 5,418.65). Above 50: from AED/SAR 39,900, scoped in writing. | One morning with your service desk lead, then setup to a written plan. It covers your mailboxes, teams, SLAs and working calendars (your working week, public holidays and Ramadan hours), saved replies in Arabic and English, the help centre with your first articles, the customer portal in your colours, sign-in with Microsoft 365 or Google, and training. Moving tickets over from another help desk is quoted with the setup.
Billed at cost, outside the agent price. AI drafts and summaries (on your own AI account), SMS and your phone system. There are no per-ticket fees. Annual prepay takes 15% off. Prices exclude 5% UAE VAT and 15% Saudi VAT.
Free Trial
No
Free Version
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Customer Support
Business Hours
No
Live Rep (24/7)
Yes
Online Support
Yes
Customer Support
Business Hours
No
Live Rep (24/7)
No
Online Support
Yes
Types of Training
Training Docs
Yes
Webinars
Yes
Live Training (Online)
Yes
In Person
No
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
Yes
In Person
No
Vendor Details
Company Name
Desk360
Country
United States
Website
desk360.com
Vendor Details
Company Name
Mindcat Technology Consultants FZE
Founded
2022
Country
F-15, Warba Center, Deira, Dubai, United Arab Emirates
Website
mindcat.ai/apps/desk
Product Features
Customer Communications Management
Batch Communications
No
Chat / Messaging
No
Content Management
No
Email Distribution
No
Interactive Content
No
Multi-Channel Communications
No
On-Demand Communications
No
Personalization
No
Print Management
No
Template Management
No
Video Content
No
Help Desk
Alerts / Escalation
No
Automated Routing
No
Community Forums
No
Customizable Branding
No
Document Storage
No
Email Integration
No
IT Asset Management
No
Incident Management
No
Interaction Tracking
No
Knowledge Base
No
Known Issue Management
No
Live Chat
No
Multi-Channel Communication
No
Multiple Brands / Products
No
Network Monitoring
No
Real-time Chat
No
Self Service Portal
No
Service Level Agreement (SLA) Management
No
Ticket Management
No
Product Features
Help Desk
Alerts / Escalation
Yes
Automated Routing
No
Community Forums
No
Customizable Branding
Yes
Document Storage
No
Email Integration
Yes
IT Asset Management
No
Incident Management
No
Interaction Tracking
No
Knowledge Base
Yes
Known Issue Management
No
Live Chat
No
Multi-Channel Communication
Yes
Multiple Brands / Products
No
Network Monitoring
No
Real-time Chat
No
Self Service Portal
Yes
Service Level Agreement (SLA) Management
Yes
Ticket Management
Yes
