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Description
Delighted is a turnkey platform for customer experience that helps high-growth companies and established enterprises such as Allbirds, Instacart and Invision, Opentable and Affirm to improve customer loyalty through actionable feedback.
Customer feedback can be incorporated into your business strategy within minutes, not weeks.
Easily customize NPS, CSAT and CES survey templates in Delighted
- Send surveys directly to customers via email, SMS text, in app, or link URL.
- Create 2-click integrations: Set up surveys and integrate real-time feedback in your existing toolset, such as e.g. Slack, Salesforce and Shopify, Stripe, Hubspot and many more
- Surface trends that need immediate attention using AI-driven survey text analysis and pre-built reports.
- Get immediate action with email digests and alerts that you can customize by department so that feedback reaches the people who can make a difference
Description
The Voice of Customer engine that fuels action across the entire organization. Designed specifically for customer experience leaders who prioritize tangible results over mere survey data. It serves as an early warning system, allowing timely interventions before issues escalate. Leverage insights to eliminate uncertainty regarding which cases, customers, and themes require focus. Proactively identify emerging trends to mitigate potential problems. Move away from merely tracking past performance indicators. Transition from anecdotal evidence to solid proof. Gather feedback from your entire customer base, not just those who participated in surveys. Generate comprehensive executive and cross-functional reports that enable data-driven prioritization. Maintain a continuous VoC approach rather than relying solely on quarterly assessments, utilizing various channels. Benefit from automatic theme identification and impact analysis. Convert qualitative feedback into quantitative metrics that demonstrate real value. Recognize consistent successes as well as areas needing enhancement. Strategically allocate resources, refine operations, and provide support to colleagues with robust data. Minimize the time spent on reporting, allowing you to concentrate on customer needs while building a culture of responsiveness. This comprehensive approach enhances overall customer satisfaction and loyalty.
API Access
Has API
Yes
API Access
Has API
Yes
Integrations
Help Scout
Yes
Intercom
Yes
Salesforce
Yes
Slack
Yes
Zendesk
Yes
5X
Yes
Alterna CX
Yes
BI Book
Yes
Idiomatic
Yes
Ikigai
Yes
Integrations
Help Scout
Yes
Intercom
Yes
Salesforce
Yes
Slack
Yes
Zendesk
Yes
5X
No
Alterna CX
No
BI Book
No
Idiomatic
No
Ikigai
No
Pricing Details
Free
Free Trial
Yes
Free Version
Yes
Pricing Details
No price information available.
Free Trial
Yes
Free Version
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Customer Support
Business Hours
Yes
Live Rep (24/7)
No
Online Support
Yes
Customer Support
Business Hours
Yes
Live Rep (24/7)
No
Online Support
Yes
Types of Training
Training Docs
Yes
Webinars
Yes
Live Training (Online)
Yes
In Person
Yes
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
Yes
In Person
No
Vendor Details
Company Name
Qualtrics
Founded
2002
Country
United States
Website
delighted.com
Vendor Details
Company Name
Frame AI
Founded
2016
Country
United States
Website
frame.ai/
Product Features
Customer Engagement
Analytics
Yes
Churn Management
No
Communication Management
No
Community Management
No
Content Syndication
No
Feedback Collection
Yes
Gamification
No
Live Chat
No
Video Content
No
Customer Experience
Action Management
Yes
Analytics
Yes
Customer Segmentation
Yes
Dashboard
Yes
Feedback Management
Yes
Knowledge Management
No
Multi-Channel Collection
Yes
Sentiment Analysis
Yes
Survey Management
Yes
Text Analysis
Yes
Trend Analysis
Yes
Customer Feedback
Alerts / Notifications
Yes
Behavior Analytics
Yes
Bug Reports
No
Community Feedback Tools
No
Live Chat
No
Negative Feedback Management
Yes
Net Promoter Score (NPS)
Yes
Screenshot / Screen Capture
No
Surveys
Yes
User Testing Tools
Yes
Video Feedback
No
Visual Feedback Tools
Yes
Voice of the Customer (VoC)
Yes
Website Feedback
Yes
Customer Satisfaction
360 Degree Feedback
Yes
Analytics
Yes
Call Reporting
Yes
Complaint Monitoring
Yes
Feedback Collection
Yes
Survey Management
Yes
SMS Survey
Alerts / Notifications
No
Analytics / Reporting
Yes
Audience Targeting
No
Campaign Management
No
Contact Management
No
Customizable Templates
Yes
Keyword Tracking
No
MMS
No
Mass Texting
No
Message Personalization
No
Scheduled Messaging
No
Survey Builder
Yes
Template Management
Yes
Survey
Custom Survey URLs
Yes
Data Analysis Tools
Yes
Email Marketing
Yes
Mobile Survey
Yes
Offline Response Collection
Yes
Paper Survey
No
Question Branching
Yes
Question Library
Yes
Site Intercept Survey
Yes
Skip Logic
Yes
Supports Audio / Images / Video
Yes
Product Features
Customer Experience
Action Management
No
Analytics
No
Customer Segmentation
No
Dashboard
No
Feedback Management
No
Knowledge Management
No
Multi-Channel Collection
No
Sentiment Analysis
No
Survey Management
No
Text Analysis
No
Trend Analysis
No
Customer Feedback
Alerts / Notifications
No
Behavior Analytics
No
Bug Reports
No
Community Feedback Tools
No
Live Chat
No
Negative Feedback Management
No
Net Promoter Score (NPS)
No
Screenshot / Screen Capture
No
Surveys
No
User Testing Tools
No
Video Feedback
No
Visual Feedback Tools
No
Voice of the Customer (VoC)
No
Website Feedback
No
