Document360
4.9 out of 5 starsAverage Ratings 0 Ratings
Average Ratings 38 Ratings
Description
Dedox is a web-based platform designed for teams to create comprehensive knowledge bases, including customer help centers, internal wikis, and product documentation. Users have the ability to upload various document formats, such as PDFs and Word files, and leverage AI technology to generate drafts of articles and categories. Teams can collaborate by reviewing and editing these drafts, incorporating their branding, and ultimately publishing them on either a Dedox subdomain or a custom domain of their choice. The published help centers feature article searches, feedback mechanisms, and analytics to track views and user searches. Various plan features facilitate team collaboration, support private knowledge bases, offer export options, provide REST API access, enable custom domain integration, and allow for Zapier automations, webhooks, and Model Context Protocol connections for AI assistants. Dedox is particularly beneficial for software and SaaS companies, support teams, and organizations that need to manage both customer-facing and internal documentation effectively. The platform offers a range of plans with varying usage limits and features, including a free tier alongside paid subscription options. Additionally, Dedox continues to evolve, ensuring that it meets the diverse needs of its users.
Description
Document360 is a smart Knowledge base platform. With powerful AI features and advanced tools, it helps businesses create, manage, and share high-quality documentation for diverse use cases.
Use Cases
Knowledge Base for Customers and Teams
Create a centralized knowledge hub with AI-powered search and auto-tagging to ensure quick answers and improved team productivity. Analytics help identify gaps and optimize content.
IT Documentation (Including API Docs)
Streamline technical documentation with markdown support, version control, and features for developers like code snippet embedding. AI ensures content is always accurate and relevant.
Standard Operating Procedures (SOPs)
Maintain consistent processes across teams with a central repository for SOPs. AI-driven categorization and content suggestions make creation and updates simple.
User Manuals
Design professional manuals with customization options, AI summarization, and localization tools to cater to diverse user needs.
API Access
Has API
Yes
API Access
Has API
Yes
Integrations
Claude Desktop
Yes
Crowdin
No
Cursor
Yes
Cyclr
No
Desktop.com
No
Disqus
No
Freshdesk
No
HelpHub
No
Intercom
No
Microsoft Teams
No
Integrations
Claude Desktop
No
Crowdin
Yes
Cursor
No
Cyclr
Yes
Desktop.com
Yes
Disqus
Yes
Freshdesk
Yes
HelpHub
Yes
Intercom
Yes
Microsoft Teams
Yes
Pricing Details
£29/month
Free: £0 (1 help centre, 10 articles, 3 AI runs a month, no card). Starter: £29/month or £290/year. Team: £59/month or £590/year. Professional: £99/month or £990/year. Enterprise: from £399/month. 14-day free trial on monthly plans.
Free Trial
Yes
Free Version
Yes
Pricing Details
contact us
Free Trial
No
Free Version
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
Yes
iPad App
Yes
Android App
Yes
Windows
Yes
Mac
Yes
Linux
No
Chromebook
Yes
Customer Support
Business Hours
No
Live Rep (24/7)
No
Online Support
Yes
Customer Support
Business Hours
Yes
Live Rep (24/7)
Yes
Online Support
Yes
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
No
In Person
No
Types of Training
Training Docs
Yes
Webinars
Yes
Live Training (Online)
Yes
In Person
Yes
Vendor Details
Company Name
Dedox
Founded
2025
Country
United Kingdom
Website
dedox.ai
Vendor Details
Company Name
Kovai
Founded
2011
Country
United Kingdom
Website
document360.com
Product Features
Product Features
Document Management
Access Controls
Yes
Archiving & Retention
Yes
Collaboration Tools
Yes
Compliance Tracking
Yes
Document Archiving
Yes
Document Assembly
Yes
Document Capture
No
Document Conversion
Yes
Document Delivery
Yes
Document Indexing
Yes
Document Retention
Yes
Electronic Signature
No
Email Management
No
File Recovery
No
File Type Conversion
Yes
Forms Management
Yes
Full Text Search
Yes
Offline Access
Yes
Optical Character Recognition
Yes
Print Management
Yes
Version Control
Yes
Help Authoring Tools
Collaboration Tools
No
Content Library
No
Drag & Drop Editing
No
Image Library
No
Import HTML / Word
No
Multi-Format Output
No
Offline Editing
No
Preview Output
No
Screenshot Tool
No
Search
No
Templates
No
Text Editor / Word Processor
No
Translation Tools
No
Version Control
No
Knowledge Management
Artificial Intelligence (AI)
No
Cataloging / Categorization
No
Collaboration
Yes
Content Management
Yes
Decision Tree
Yes
Discussion Boards
Yes
Full Text Search
Yes
Knowledge Base Management
Yes
Self Service Portal
Yes
Software Documentation
Access Roles / User Permissions
Yes
Automatic Documentation Generation
No
Collaboration Tools
Yes
Docs Web Hosting
No
Feedback Capture
Yes
Markdown Support
Yes
Multiple Formats Support
Yes
Multiple Versions Support
Yes
Version Control
Yes
WYSIWIG Editor
No
Webhooks
Yes
reStructured Text Support
Yes