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Average Ratings 0 Ratings
Description
Reporting and Management for Microsoft 365. Azure Active Directory, SharePoint Online and Exchange Online. Multi-Tenant Reporting and Management in single pane of glass! Single view vs multiple portal windows.Single view vs multiple portal windows.
Azure Account Provisioning and Deprovisioning - Easily create and delete users with time saving options. Import new Azure Users from CSV with the ability to include most common attributes with specific rules to define password complexity requirements. Plus set multiple Group Memberships.
Restore Soft-Deleted Users - includes 'AutoReconcileProxyConflicts'
Create Azure User with Required Attributes.
Terminate (Disable) or Delete selected User Account(s).
Azure User and Group Reporting - Customizable User reporting to show exactly what you need!
Azure User Management - Customizable User Management!
Azure Group Membership Management - Easily add and remove members in a Group
Azure Secure Permissions Delegation - Remove native change permissions for your helpdesk!
Exchange Online Reporting - Easily document your Online Exchange Mailboxes.
SharePoint Online Reporting - Easily document your Online SharePoint Sites.
Multiple security options available.
Description
SP IT Helpdesk is a versatile application designed for Microsoft Teams and SharePoint that effectively integrates helpdesk functions, change management, IT asset tracking, a calendar, discussions, and document management. Unlike conventional standalone help desk systems, SP IT Helpdesk merges business process automation with a collaborative experience for teams. Users benefit from a self-service MyIT portal accessible via MS Teams or SharePoint, simplifying the process of ticket submission and granting access to a comprehensive knowledge base, essential documents, and training links. IT personnel can utilize the secure Staff Portal within Microsoft Teams or SharePoint, which serves as a centralized hub for organizing IT tasks, communications, and documentation. Additionally, the platform features an integrated Power BI Dashboard that enhances visibility and reporting capabilities for management, ensuring informed decision-making and streamlined operations. This innovative approach fosters a more efficient and connected IT support environment.
API Access
Has API
API Access
Has API
Integrations
Microsoft SharePoint
Microsoft 365
Microsoft Azure
Microsoft Entra ID
Microsoft Exchange
Microsoft Power Apps
Microsoft Power BI
Microsoft Teams
Integrations
Microsoft SharePoint
Microsoft 365
Microsoft Azure
Microsoft Entra ID
Microsoft Exchange
Microsoft Power Apps
Microsoft Power BI
Microsoft Teams
Pricing Details
$500 per year
Free Trial
Free Version
Pricing Details
$15 per user per year
Free Trial
Free Version
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Vendor Details
Company Name
Visual Click Software
Founded
1999
Country
United States
Website
www.visualclick.com
Vendor Details
Company Name
SP Marketplace
Founded
2012
Country
United States
Website
www.spmarketplace.com/sharepoint-helpdesk.html
Product Features
Cloud Management
Access Control
Billing & Provisioning
Capacity Analytics
Cost Management
Demand Monitoring
Multi-Cloud Management
Performance Analytics
SLA Management
Supply Monitoring
Workflow Approval
Product Features
Help Desk
Alerts / Escalation
Automated Routing
Community Forums
Customizable Branding
Document Storage
Email Integration
IT Asset Management
Incident Management
Interaction Tracking
Knowledge Base
Known Issue Management
Live Chat
Multi-Channel Communication
Multiple Brands / Products
Network Monitoring
Real-time Chat
Self Service Portal
Service Level Agreement (SLA) Management
Ticket Management
IT Service
Contract Management
IT Asset Management
Incident Management
Knowledge Management
Release Management
Self Service Portal
Service Catalog
Service Reporting
Ticket Management