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Description
Our DEEP.assist product is designed specifically for customer support and IT service management. Most operational processes are initiated through a tailored message, which DEEP.assist interprets to extract essential information. For communication methods such as email or fax, we can implement fully automated processes, achieving automation rates of up to 100%. In contrast, for direct interaction channels like phone calls or live chats, DEEP.assist provides real-time assistance to agents. Essentially, we comprehend ALL customer inquiries—regardless of their complexity—across EVERY communication channel. This capability enables us to lower the overall costs of customer interactions within your organization by 30% to 50%. Do you have any inquiries? We significantly enhance key performance indicators in customer support by accurately interpreting the content of each customer message, irrespective of the medium or phrasing used. Our impact on your most critical metrics is substantial. Moreover, grasping the nuances of customer communication opens up a vast array of opportunities for improvement and innovation.
Description
The core product of empulse is specifically crafted to enhance communication capabilities that foster employee engagement. It allows employees the flexibility to subscribe and unsubscribe from various communication channels while also enabling them to offer feedback on messages received. Management is motivated to enhance their communication strategies because they recognize that the employees hold significant influence. The principle of "what gets measured, gets improved" is effectively applied by empulse to enhance business communications. The empulse "workbench" serves as a web-based application that can be hosted within an organization or on the cloud, facilitating the creation, publication, and management of messages. Additionally, it oversees the communication channels, security protocols, administrative functions, and provides an interactive dashboard for message management. Meanwhile, the empulse "client" is a software installed on employees’ desktops, ensuring that they receive messages tailored to their subscriptions. Standard communications are delivered exclusively to those who have opted into the pertinent channels, while emergency notifications and mandatory messages are broadcasted to all employees, who are then invited to share their feedback on the messages they receive. This two-way communication not only informs but also involves employees in the dialogue, fostering a more collaborative workplace atmosphere.
API Access
Has API
API Access
Has API
Integrations
Active Directory
Pricing Details
No price information available.
Free Trial
Free Version
Pricing Details
No price information available.
Free Trial
Free Version
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Vendor Details
Company Name
DeepSearch
Country
Austria
Website
www.deepsearch.at/product/
Vendor Details
Company Name
empulse
Country
United States
Website
www.empulsehq.com/how-it-works
Product Features
Customer Service
Alerts / Escalation
Appointment Management
Call Center Management
Email Management
Knowledge Base
Live Chat
Performance Metrics
Queue Management
Self Service Portal
Social Media Integration
Surveys & Feedback
Virtual Assistant
Workflow Management
Data Analysis
Data Discovery
Data Visualization
High Volume Processing
Predictive Analytics
Regression Analysis
Sentiment Analysis
Statistical Modeling
Text Analytics
Product Features
Employee Engagement
Benchmarking
Cultural Alignment
Employee Awards
Employee Guides
Employee Recognition
Feedback Management
Goal Management
Health & Wellness Programs
Performance Management
Pulse Surveys