DEEP.assist Description

Our DEEP.assist product is designed specifically for customer support and IT service management. Most operational processes are initiated through a tailored message, which DEEP.assist interprets to extract essential information. For communication methods such as email or fax, we can implement fully automated processes, achieving automation rates of up to 100%. In contrast, for direct interaction channels like phone calls or live chats, DEEP.assist provides real-time assistance to agents. Essentially, we comprehend ALL customer inquiries—regardless of their complexity—across EVERY communication channel. This capability enables us to lower the overall costs of customer interactions within your organization by 30% to 50%. Do you have any inquiries? We significantly enhance key performance indicators in customer support by accurately interpreting the content of each customer message, irrespective of the medium or phrasing used. Our impact on your most critical metrics is substantial. Moreover, grasping the nuances of customer communication opens up a vast array of opportunities for improvement and innovation.

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Company Details

Company:
DeepSearch
Headquarters:
Austria
Website:
www.deepsearch.at/product/

Media

DEEP.assist Screenshot 1
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Product Details

Platforms
Windows
Types of Training
Training Docs
In Person
Customer Support
Business Hours
Online Support

DEEP.assist Features and Options

Data Analysis Software

Text Analytics

Customer Service Software

Knowledge Base

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