Customers.ai Reviews

Customers.ai

1.0 out of 5 stars

Average Ratings 1 Rating

Total 1 out of 5 stars
ease 2 out of 5 stars
features 3 out of 5 stars
design 3 out of 5 stars
support 1 out of 5 stars

Average Ratings 0 Ratings

Total 0 out of 5 stars
ease 0 out of 5 stars
features 0 out of 5 stars
design 0 out of 5 stars
support 0 out of 5 stars

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Description

Customers.ai is an AI-powered customer identification and marketing automation platform designed to help ecommerce businesses convert website visitors into customers. The software uses an X-Ray tracking pixel to recognize shoppers and connect their browsing activity across multiple sessions, devices, and browsers. Its identity resolution capabilities enrich visitor profiles with available contact information and behavioral data, providing marketers with additional context about potential customers. Alfred, the platform's AI audience agent, analyzes shopping behavior and automatically organizes customers into high-, medium-, and low-intent segments. These predictive audiences help businesses prioritize marketing activities, improve customer targeting, and reduce spending on contacts unlikely to purchase. Customers.ai integrates with Klaviyo to improve customer identification, trigger automated email flows, and support personalized retention campaigns. Its email deliverability suite includes contact validation, list management, warming tools, and inbox placement optimization. The platform also supports advertising retargeting through Meta and Google, CRM data enrichment, direct mail campaigns, and cross-device customer journey tracking. Reporting capabilities provide visibility into identified visitors, customer engagement, marketing attribution, email revenue, and audience performance.

Description

Our retention strategies are designed to enhance audience expansion, recover lost revenues from abandonment, and reactivate disengaged customers across various platforms. Consider the scenario where Jane Doe subscribes to your mailing list using her work laptop, yet later that evening, she browses your website on her mobile device, adds items to her cart, but ultimately decides not to complete her purchase. In this case, you can't initiate an abandoned cart recovery flow because Jane's mobile access is not identifiable to you. Such instances of unidentified abandoners could account for as much as ten times the potential revenue that has now slipped through the cracks. With Retention.com’s Reclaim solution, you can tap into our top-tier Identity Resolution technology, which can boost your SMS and Email revenue from Browse, Product, and Cart Abandonment flows by as much as 10 times. The onboarding process is straightforward and quick, allowing you to implement the system within hours rather than stretching it over months. Furthermore, there are no unnecessary managed services, just the essential technology that empowers you to effectively scale your abandonment flows, ensuring a reliable and effortless return on investment. By employing this innovative approach, you can significantly enhance your overall customer engagement and retention efforts.

API Access

Has API No 

API Access

Has API No 

Screenshots View All

Screenshots View All

Integrations

Klaviyo Yes 
Salesforce Yes 
SendGrid Yes 
Sendlane Yes 
Shopify Yes 
Zapier Yes 
Acquia Campaign Studio No 
Customer.io No 
Drip No 
Easyflow Yes 
GetResponse No 
Google Tag Manager No 
Iterable No 
Listrak No 
Mailchimp No 
Maropost Marketing Cloud No 
Ongage No 
SendFox No 
Zaius No 
Zoho CRM No 

Integrations

Klaviyo Yes 
Salesforce Yes 
SendGrid Yes 
Sendlane Yes 
Shopify Yes 
Zapier Yes 
Acquia Campaign Studio Yes 
Customer.io Yes 
Drip Yes 
Easyflow No 
GetResponse Yes 
Google Tag Manager Yes 
Iterable Yes 
Listrak Yes 
Mailchimp Yes 
Maropost Marketing Cloud Yes 
Ongage Yes 
SendFox Yes 
Zaius Yes 
Zoho CRM Yes 

Pricing Details

Contact us for pricing
Free Trial Yes 
Free Version No 

Pricing Details

$99 per month
Free Trial Yes 
Free Version Yes 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Customer Support

Business Hours No 
Live Rep (24/7) No 
Online Support Yes 

Types of Training

Training Docs Yes 
Webinars Yes 
Live Training (Online) No 
In Person No 

Types of Training

Training Docs No 
Webinars No 
Live Training (Online) Yes 
In Person No 

Vendor Details

Company Name

CustomersAI

Founded

2014

Country

United States

Website

customers.ai/

Vendor Details

Company Name

Retention.com

Founded

2018

Country

United States

Website

retention.com

Product Features

Chatbot

Call to Action No 
Context and Coherence No 
Human Takeover No 
Inline Media / Videos No 
Machine Learning No 
Natural Language Processing No 
Payment Integration No 
Prediction No 
Ready-made Templates No 
Reporting / Analytics No 
Sentiment Analysis No 
Social Media Integration No 

Lead Capture

Business Card / Badge Scanning No 
Dashboard No 
Data Extraction No 
Lead Distribution No 
Lead Notifications No 
Lead Nurturing No 
Lead Qualification No 
Lead Scoring No 
Online Forms No 

Lead Generation

Contact Discovery No 
Contact Import/Export No 
Lead Capture No 
Lead Database Integration No 
Lead Nurturing No 
Lead Scoring No 
Lead Segmentation No 
Pipeline Management No 
Prospecting Tools No 
Visitor Identification No 

Sales Engagement

CRM Integration No 
Call Scripts / Call Steps No 
Email Sequences No 
Email Tracking / Automation No 
Lead Management No 
Reporting / Analytics No 
Sales / Voice Dialer No 
Sales Automation No 
Search No 
Task Management No 
Templates No 
Workflow Management No 

Product Features

Personalization

A/B Testing No 
Abandoned Cart Saver No 
Account Based Marketing No 
Behavioral Targeting No 
Campaign Segmentation No 
Content Analytics No 
Contextual Targeting No 
Customer Profiles No 
Experience Management No 
Recommendation Engine No 
Website Personalization No 

Retargeting

A/B Testing No 
Audience Targeting No 
Behavioral Targeting No 
Conversion Tracking No 
Geo Targeting No 
Mobile Retargeting No 
Personalization No 
Recommendation Engine No 
Social Media Retargeting No 

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