Botsify Reviews

Summary: Overall, Botsify is a no-code platform and helps to create a powerful bot that replies to clients accurately and instantly without hiring a professional. It requires basic commands for customization and it's ready to deploy on business.

Positive: Botsify provides ready-to-deploy bots that can be customized without any coding.
It can be implemented on websites and social platforms like WhatsApp and telegram.
It responds quickly to programmed commands.
Contact forms can also be added to the chat page.

Negative: Needs more programming, a few times the bot can't reply to basic questions.

Summary: Botsify chatbot can be conveniently integrated on multiple platforms such as Website, Facebook Messenger, WhatsApp, Slack, & SMS. With its story-based interface, people find it convenient to add stories and can test their bots instantly.

Botsify makes it possible that humans and chatbots can work in the same place that’s why a live chat solution also witnessed that Botsify is worth trying.

With Over five years of services, Botsify is continuously working on the user experience and adding boatload chatbot features like conversation forms, converse in 190+ other languages in a single click, easy to export data, Dedicated account manager, etc in their services to grow their clients’ business.

Positive: Fully-managed platform.
Easy to build chatbots on different channels such as Facebook
Messenger, WhatsApp, SMS, Website, Slack.
Maximum functionality.
Maximum features.
Maximum integrations.
Multilingual chatbots.
Best API that is easy to understand.
An omnichannel platform where you can find chatbot & live chat solutions easily.

Negative: No direct integration of chatbot on Facebook ads.

Summary: I sincerely hope they take this feedback into consideration and work towards improving their platform and customer service. Until then, I would recommend exploring other, more reliable chatbot platforms.

Positive: I find nothing appealing about Botsify There's nothing I find particularly helpful. Not recommended to anyone.

Negative: I regret to share that my recent experience with Botsify has been significantly below par, far from the standards of professionalism and efficiency one would expect from an established chatbot platform.

From the outset, the user interface felt counterintuitive and complicated, a stark contrast to the ease and simplicity advertised. The learning curve was steep, and navigating through the features was more challenging than it should have been, contributing to a frustrating and inefficient experience.

Moreover, the quality of customer service was quite underwhelming. Whenever I encountered issues or had questions, getting the support I needed was an uphill battle. Response times were far too slow, and when I did receive replies, they often lacked the necessary detail to resolve the issues at hand. Instead of feeling supported, I was left with the impression that their support team was unprofessional and insufficiently trained.

As for the bot's performance itself, it seemed inconsistent and unreliable. It often misinterpreted user queries, which led to irrelevant responses and an overall subpar user experience. Despite numerous attempts at fine-tuning and adjusting parameters, the bot's performance remained erratic.

In an era where customer service is paramount and artificial intelligence is at the forefront of technology, it's critical that businesses deliver efficient and reliable services. I had high hopes for Botsify, but unfortunately, the platform didn't live up to expectations.